FAQs

Explore the Service One application, where many services are available. Service One provides a single pathway for staff to request a service in one place, find the right service request within one minute, and complete one streamlined request for each service.It is located on the Flinders Dashboard (OKTA) found under Flinders webpage quick links.

For new and current staff the getting started and Welcome for New Staff webpages have a lot of useful information.

Browse through these College FAQs, personalised to our College’s needs and with responses to common enquiries.

Our College services guide under contacts provides key contacts and their responsibilities.

Have a quick search of Flinders staff web pages that continue to be transformed for an easy to use resource or refer to the College's Calendar for upcoming events.

Contact the Operations team on cnhs.operations@flinders.edu.au who will endeavour to assist with your query.

How do I contact the Operations Team?

Operations Team: cnhs.operations@flinders.edu.au.

The Operations team attempts to respond to all enquiries in reasonable timeframe. If your request or query needs support from another team, we will send your enquiry to the appropriate team and advise you.

Alternatively you can visit the Operations team location in the Sturt College Deanery. College staff at these locations can assist with many enquiries.

I have a contract I need to progress – who should I speak to?

We have a dedicated Contract Officer in the College. You can request this service using ServiceOne.

Further information is available on the contracts management page.

Where can I find information on University policies?

The Flinders policy library contains all University-wide policies, procedures and guidelines. You will also find information on our policy framework, how policies are developed and reviewed, as well as what's new in policies.

How do I change my details on the staff directory?

Refer to the staff directory page for details.

Where is the Deanery?

The Sturt College Deanery is located at the south west corner of the Sturt North building at the Sturt Precinct.

Enter from the stairs near the oval and BBQ area or enter the building from carpark 14 entrance and go through and out the glass door on the opposite side of the building and turn right. The Deanery entrance is a short walk along the garden area.

Communication

How can I email specific staff groups eg. professional staff or academic staff etc?

New email distribution lists have been created across the university. These distribution lists will allow you to communicate with all College staff (including those who service a college but are employed in central division) and academics in a given teaching Program or research Section.

These distribution lists are moderated by senior college staff. Emails sent to moderated mailing lists will not be sent out before approval is given. Approval usually occurs within 24 hours.

Contact College Operations via cnhs.operations@flinders.edu.au if you would like further assistance to use the distribution lists.

How do I update content on the Flinders University website?

Marketing manages our websites. You can request edits and updates via the college marketing business partner or via ServiceOne.

To get content updated on the Staff Portal use the Feedback and requests link at the bottom of all pages.

I don’t think I am getting appropriate College emails, am I on the right distribution list? Who can I contact?

Send an email to cnhs.operations@flinders.edu.au and provide some background information so they can investigate and remedy where possible.

How do I update my email signature? Is there a template?

Please see the details about the use of Flinders Email Signatures and use the Email Signature generator to ensure your signature matches the Flinders brand and requirements.

I have general/specific feedback or some information I would like to share with the College Senior Executive Team. Who should I direct this to?

We welcome and need your feedback so please send to cnhs.vped@flinders.edu.au.

We will make sure it is sent to the right person or potentially, if it is something we want to share via our newsletter, all staff forums or the College blog, we may contact you for more details.

I would like to put something on the digital media screens. How can I do this?

Complete and submit the online form including any image in high resolution and a short paragraph of copy explaining the context of the image.

Media screen booking form

I would like to add something to the NHS internal newsletter. How can I do this?

To submit information to the NHS internal newsletter, please email the NHS Marketing team: cnhs.marcomms@flinders.edu.au.

I need to book a banner or event equipment for a function. Who do I contact?

Please email the Operations team at cnhs.operations@flinders.edu.au.

Identify what you require, the date, time and location of your event and how long you will require it for so the team can place on the register. Staff are required to sign out and return these items in a prompt manner.

Keys & access

I have locked myself out of my room, who do I see to get into my office?

Contact Security with your location:

Main Campus/Sturt : 8201 2880

How do I arrange or change building and/or room access for a staff member or myself?

A staff member can lodge a request for access via Service One. Service One can be accessed through Flinders One via Okta.

Do the Operations Team have temporary swipe cards I can use or request for visitors?

The operations team have a limited number of Guest Swipe Cards that you may borrow/sign out for guest access. Please note these have very limited access and will need to be assigned on a temporary basis via visiting the Operations Staff by visiting the Deanery.

Parking

How does parking work at Flinders?

You must pay for parking when parked on campus from Monday to Friday, 9am to 5pm all year round. Licence plate recognition technology is used on campus removing the need to display physical permits and tickets.

You can choose between the following options to suit your individual circumstances:

vPermit for students, staff and affiliates

Visit the website for further instructions on registering https://www.flinders.edu.au/campus/bedford-park/parking#vpermits

Casual parking – hourly, daily and monthly

If casual parking suits your circumstances better than a vPermit, use the new CellOPark app for hourly, daily and monthly casual parking.
For detailed instructions about how to install, register and use the app visit https://www.flinders.edu.au/campus/bedford-park/parking

How does parking work at Sturt?

The same rules apply for staff and visitors University wide.

For short duration casual parking at Sturt, please use carpark 13 and use the Cell0Park Machine (located at the eastern end of the car park, outside Flinders Vision):

Please note that you will need your car licence plate details and your credit/debit card. The machine does not accept cash. Refer to visitors and guests pricing for parking rates.
To use the parking machines follow the prompts on the parking machine to enter your car licence plate details.
The machine defaults to a one-hour park. If you require a two-hour park (the maximum time allowed for a purchase) please push the ‘More’ button to increase to two hours, then use your credit card (or credit card with debit function) to pay.
The parking machines are ticketless, so there is no need to return to your car after you have paid unless you require more than 2 hours.
To obtain a receipt, follow the prompts on the parking machine to enter your email address. Take a photo or write down the URL and the receipt number, then obtain your receipt online via the My Receipt website. There is a free, once only registration for the receipt system.

Visit the website for more information about CellOPark.

Guest Parking

The CNHS Operations Team process virtual guest permits on behalf of requesters for invited guests for hours or days at a time. The decision to provide and pay for guest and visitor parking remains at the discretion of local areas and expense authorisation and all required fields on the form below must be provided before NHS Ops can process the permit.

Step 1: Complete and submit the below form. Ensure that all fields are completed, as they are all required fields in the VPermit system. A separate form is required for each registration/person requiring guest parking. You are able to add multiple parking sessions for the same registration/person by adding additional lines .

Step 2: An electronic confirmation of the receipt of your request will be emailed to the Ops team to process and you will receive a confirmation that this has been recieved.

Step 3: The visitor parking permit will be emailed by NHS Operations to the email address provided on the request and copied to the requester. It is noted some requesters may prefer to list their own email for privacy/project purposes which is permitted. It is however noted this transfers the responsibility to the requester to provide the guest with the parking permit and rules about parking on campus, including the Parking Information detail below.

Request to Process Guest Parking

Parking Information

Guest permits can be used to park in General (white) bays for all day parking, or 2P bays (for short term parking, maximum 2-hour).
Guest permits cannot be used to park in (business) blue bays.
Please do not park prior to the start time of your permit, and ensure you leave the bay prior to the end time.
Parking incorrectly is likely to result in a fine being imposed and the College accepts no responsibility for paying expiation notices.

Helpful links to parking locations, maps, and live time parks availability:

VPermit for Staff, Students, and Affiliates

Visit the website for further instructions on registering.

Visitor: hourly, daily, and monthly

If casual parking suits your circumstances better than a vPermit, use the new CellOPark app for hourly, daily, and monthly casual parking.

For detailed instructions about how to install, register and use the app, visit the website.

For parking less than 2 hours at Sturt, Carpark 13 is recommended. Note payment is required on arrival - the Cell0Park Machine (located at the eastern end of the car park, outside Health2GO):

Please note that you will need your car licence plate details and your credit/debit card. The machine does not accept cash. Visitor parking is charged at an hourly rate.
To use the parking machines follow the prompts on the parking machine to enter your car licence plate details.
The machine defaults to a one-hour park. If you require a two-hour park (the maximum time allowed for a purchase) please push the ‘More’ button to increase to two hours, then use your credit card (or credit card with debit function) to pay.
The parking machines are ticketless, so there is no need to return to your car after you have paid.
To obtain a receipt, follow the prompts on the parking machine to enter your email address. Take a photo or write down the URL and the receipt number, then obtain your receipt online. There is a free, once only registration for the receipt system.

Visit the website for more information on CellOPark.

Travel

I have a query about travel?

Staff are responsible for booking their own travel, through preferred providers.

Refer to the Flinders University Travel webpage for details of all travel policy and procedures.
If you have further queries, please contact the Travel team via Service One: Travel query.
If your query relates to travel insurance, refer to Staff travel insurance or log An insurance query via Service One

Travel approval via Nutrip must be gained before any travel bookings or payments are made.

Finance

Cash Advances

I am an employee and need an advance payment for travel or participant payments

· Submit a request via Service One: Employee advance.

I am an employee and need to reconcile (acquit) my advance payment for travel or participant payments

· Submit a request via Service One: Reconcile an advance. Noting that travel cash advances must be reconciled within 14 days of return.

I want to purchase a gift card, voucher or gift using university funds e.g. for research participants or an invited speaker at a university event

The purchase of gifts cards, vouchers, certificates or gifts requires approval prior to purchase.

Submit an approval request via Service One: Request for gift cards, certificates, vouchers and gifts.

Please note the following points when submitting your approval request:

The submitted request will go your Workday Supervisor for approval. It is the Supervisor’s responsibility to ensure that the purchase reasonably supports the activity being undertaken.
Once approved by the Supervisor, the request goes to the College Finance Business Partner for approval.
If the gift is for staff, there is an additional approval step required by a member of the College Executive team.
Students do not have access to Service One and their HDR supervisor must complete the Service One request on their behalf.
If you will be purchasing the gift card / voucher with your university Corporate Credit Card please refer to the guidance on the Corporate Credit Card webpage.

I need a new project account

For an externally funded tied research grant, once the contract has been executed, Grants Finance Team will automatically create a new project and notify you. You don’t need to request.

For all other projects contact cnhs.finance@flinders.edu.au for advice.

I have a query about the funds in my project account, how can I check them?

Go to your Project Manager dashboard in TechOne.

For research grants you can view your project balances and transactions in the Grants Lifecycle Management Dashboard (GLM) accessed via Flinders Intelligence Portal (FLIP). If you do not have access to FLIP submit an access request.

If you are unable to determine the information you need using the tools above, please email cnhs.finance@flinders.edu.au for assistance.

I want to transfer expenditure between project accounts

If you wish to transfer non-salary expenditure, please email your request to cnhs.finance@flinders.edu.au.
You cannot transfer salary expenditure. If a salary is costed to the incorrect project account you will need to submit a Change Costing Allocation request in Service One.

I am an employee and I need to arrange a reimbursement

Submit a request via Service One: Expense Reimbursement.
Seek email approval from the owner of the project account and attach a copy of their response as a PDF document to your reimbursement request.
Ensure tax receipts are attached as a PDF document.
Reimbursements can take up to 3 weeks.

I have a query about my externally funded tied research grant

The Grants Finance team is responsible for, and can assist with, the financial administration of all externally funded research grants, including:

Creating new project accounts
Raising invoices for grant income
Preparing financial acquittals

Contact the Grants Finance team via email grants.finance@flinders.edu.au.

I need to request a research project financial statement / acquittal

Submit a request via Service One: A research project financial statement / acquittal.

I have a query about my internally funded untied research grant

The CNHS Finance team can assist you with your internally funded research grant enquiries.

Revenue (income) invoices - I need to send an invoice for consulting work

Before you engage in any consulting work refer to the Consulting Fund and the Cost Recovery and Pricing policies and seek approval from your supervisor.
Request a revenue invoice via Service One: Request a customer invoice.
Ensure you have included sufficient detail in the Service One request.

Supplier (expense) invoice - I have an invoice that needs to be paid

I have an invoice that needs to be paid

Prior to purchase or engaging with a supplier please refer to the University Procurement Policy.
Email the tax invoice to cnhs.finance@flinders.edu.au along with the project account number to pay from and approval to pay from the project owner.
Please ensure the invoice is addressed to Flinders University and is a compliant tax invoice.

Has my invoice been paid yet?

University standard vendor payment terms is 30 days from date of invoice.

If the invoice date is older than 30 days, you can submit a Service One request Payment status of a supplier's invoice.

I need to apply for a University Corporate Credit Card

Refer to the Corporate Credit Card webpage to apply for a university Corporate Credit Card.

Apply for a card via Service One: Apply for a credit card.

I have a query about my University Corporate Credit Card / FlexiPurchase. Who can help me?

Contact a member of the credit card support team via email creditcards@flinders.edu.au.

I have lost a receipt for an item I bought using my University Corporate Credit Card

A link to the Lost Docket Form can be found on the Corporate Credit Card webpage

I have another Finance question

If you cannot find your question above, in the first instance please refer to the Flinders Finance and Procurement Services

If you still require assistance, please contact CNHS Finance team via cnhs.finance@flinders.edu.au

People & Culture

What professional development opportunities are available?

The College of Nursing & Health Sciences are committed to providing a range of training and development opportunities to encourage continuous growth and learning.

We are pleased to share an overview of the opportunities available in 2023.

How do I apply for professional development funding support schemes?

There are various means by which staff can be supported financially to participate in professional development:

Academic staff

Outside Studies Program
Overseas Conference Scheme
Professional Development Funding Scheme – local
VPED Funding Scheme

Professional staff

Professional Staff Development Fund
Professional Staff Conference Scheme
Study Assistance Scheme
Study Tour Scheme
Auditing University Topics

How do I engage a casual staff member?

Further information and resources on casual academic and professional engagement can be found here.

If you have any questions please contact employment@flinders.edu.au

Where can I find information on recruitment processes (e.g. VMRGs, visa and relocation support, interview resources) ?

Further information and resources can be found here.

If you have any questions or wish to discuss your Recruitment plans, please contact recruitment@flinders.edu.au. You may also wish to review the Recruitment Policy and Recruitment Procedures.

Where can I find information about my pay or benefits?

More information is available here. If you have any questions please contact payroll@flinders.edu.au

Where can I find information about leave entitlements and how to book leave?

Most leave is booked through the Workday system, but some leave types require different booking arrangements. Further information is provided on this page.

Where can I find the terms and conditions of my employment?

An Enterprise Agreement is an agreement made between an employer and its staff that sets out the terms and conditions of employment. Further details can be found on the Enterprise Agreement page. If you have any questions please do not hesitate to contact eb@flinders.edu.au or cnhs.pc@flinders.edu.au

How do I change a costing allocation?

The manager can initiate a costing allocation change request through Service One. Click here for instructions.

How do I request an employment variation (e.g. change fraction, higher duties allowance, topic coordinator allowance) ?

This page provides information and resources for managers and employees regarding employment variations.

Is there an Employee Assistance Program (EAP) available for staff?

Flinders University treats the health and wellbeing of employees seriously and offers a range of assistance programs and counselling services. Individual staff members can refer themselves directly to one of the designated psychologists, for up to 3 sessions paid for by the University.

Click here for further information.

How can I support a staff member joining the College?

Further information can be found on this page, which is designed to help you effectively orient and induct new members of staff at Flinders University.

We also have a CNHS page with College specific information for new staff.

How do I manage staff probation periods?

Further information can be found on this page. If you have any questions please contact cnhs.pc@flinders.edu.au

What is the annual performance review process?

All professional and academic staff (excluding casuals) are required to undertake regular performance reviews.

The following tools and information has been developed to assist the supervisor and staff member to effectively establish performance goals, identify any career development goals, and to provide the information required to be able to easily navigate how to capture this process in Work Day.

How do I access the parenting room at Sturt?

The parenting room is located at Sturt West Level 2 - adjacent to the female toilets.

Access can be gained by emailing cnhs.operations@flinders.edu.au including your full name, staff ID/payroll number and the 27/28 number sequence on the bottom right of your ID card.

How do I access the multi-faith prayer room at Sturt?

The prayer rooms are located at Sturt South Level 3 (S332 & S323). Access can be gained by calling Oasis on 8201 3530

I would like to nominate a colleague for academic status?

For general eligibility criteria and other information on academic status, please refer to the Academic Status Policy.

Use the nomination form which is to be completed by the applicant and their academic supervisor or nominator.

NHS Academic Status Application form A-E

NHS Academic Status renewal form A-E

How can I access free fitness sessions at Sturt?

Free fitness sessions are offered at Sturt Campus.

For more information and an up-to-date timetable please email whs@flinders.edu.au

University fleet vehicles

I would like to book a University fleet car for University business purposes. Who do I contact?

Refer to the Motor vehicle bookings page for information about booking a car.

Printing and photocopiers

The photocopier is jammed/needs paper/toner. What should I do?

The University commissions RICOH to manage all printer/photocopier/scanners (multi-function devices or MFDs) across all sites as of May 2022. Using your swipe card or FAN and password to release a document, you can print from any device in the University.

RICOH valets are onsite to monitor and provide toner, staples etc. Paper is replenished by the Caretakers regularly, and some is stored near each device. Place a Service One request for caretaker delivery if local paper stocks have run out.

For jams, please first attempt to fix the device yourself, following the instructions on the screen.

If there is an un-rectifiable fault, ring 08 820 12345 and follow the prompts to alert the technician.

For IT related problems, such as connecting to a printer, please contact IDS via the ‘IDS Support Portal’ short cut on your desktop, or phone 8201 2345 if the matter is urgent.

A gentle reminder to use Flinders Press http://www.flinders.edu.au/flinpress/ for large print runs or high volume copying.

Stationery, Procurement and Consumables

How do I place orders for stationery, event supplies and consumables?

A new procedure is now available on Service One for ordering milk, basic tea/coffee supplies, supplies for events, hiring of equipment, ordering stationery and other consumables. The new online process is now live and allows all requests to be centrally collated, documented and managed.

Effective from 1 July 2024, please place your orders through Service One. A set of step-by-step instructions are attached for your reference.

Please note that orders will be placed in response to requests received, with limited stock held in the Deanery for emergencies only.

Orders will need to be placed by 5pm on Mondays for delivery within the week. Orders received from Tuesday onwards will be delivered in the following week. Coles orders and COS orders typically arrive on Monday. You will be updated via Service One when your order is ready for collection.

What refreshments are provided for staff by NHS?

The Sturt Campus Staffroom (Sturt North Level 0) is stocked with the following consumables for staff use:

· Moccona Classic instant coffee

· Twinings Afternoon tea bags

· Twinings Earl Grey tea bags

· Twinings English Breakfast tea bags

· Decaf tea bags

· Regular full fat long life milk

· Regular low fat long life milk

· Almond (Unsweetened) long life milk

· Soy (Lite) long life milk

· Full Cream (Lactose Free) long life milk

· Sugar

The Staffroom also provides microwaves, sandwich makers, a pod machine (BYO dolce variety) and fridges for staff to use.

Staff using other kitchens throughout Sturt Campus can email cnhs.operations@flinders.edu.au to request the above choices of milk as required. Please email milk orders by COB on Tuesdays for delivery the following week.

I want to order an item other than stationery, ie. equipment. How do I do that?

Please refer to Procurement Services for information on current procurement activity, preferred suppliers and contracts. .

I need to order some certificates. How do I do this?

Information about university certificates can be found here. Your secure FAN is required to access these documents.

I need a template for University letterhead, powerpoint, flyer etc. Where do I find this?

Information about our brand, logo, style guides and templates can be found here. Your secure FAN is required to access these documents.

Property, facilities and development

How do I request caretaker, maintenance or cleaning assistance?

Within University Buildings (including rural and remote locations)

Any staff member in a University Building can access caretaking assistance (including emptying bins, moving furniture/equipment), maintenance and cleaning services by submitting a Service One Request.

Within Flinders Medical Centre

Caretakers' assistance

For a request to move equipment/furniture within FMC or from other areas of the University to FMC and vice versa please submit a Service One Request.
For any request to dispose of equipment/unwanted furniture, emptying bins, additional bins (general waste, paper/recycling & confidential bins), and move any freezers must be requested via FMC Porters, email Greg Hewett at greg.hewett@sa.gov.au or call 8204 4151.

Maintenance assistance

Staff members inside Flinders Medical Centre, must go through FMC Environmental Services for repairs or maintenance services.

For urgent repairs such as power outage, water leaks, security, sewer blockages please call Control Centre 8204 4582.
For non-urgent maintenance such as dripping tap, faulty light(s) please complete an environmental service and key request form and email to: HealthFMCEnvironmentalServices@sa.gov.au

Minor work request

For any work request such as new power points, power data, signage, and minor alterations to office or labs, please complete an environmental service and key request form and email to: HealthFMCEnvironmentalServices@sa.gov.au (copy sheena.agan@flinders.edu.au).
Please note financial costs will apply to all minor work requests.
For repairs to bio-medical equipment please contact Bio-Medical Engineering (BME), level 3E, 8204 4052 or 8204 4054.

Cleaning assistance

For cleaning services, please email FMC, International Service Systems via HealthSALHNHotelServices@sa.gov.au, or contact 8204 5599.

I need to relocate offices, find a new office for a staff member or need to reconfigure existing office space

Please engage with your manager in the first instance. Then submit a Service One Request.

Note that reconfiguration or repurposing an office space will require Property and Facilities Development planning approval and financial approval from the College.

Any request relating to computers or AV please call IDS on 820 (12345).

How do I source additional or replacement furniture for my office/lab?

Submit a Service One Request. Note that purchase of any new furniture will require financial approval.

How do I request card access or keys to a work area or building, including FMC?

Please refer to this link to a filtered list of PFD requests on Service One this will help you find assistance with any other PFD related tasks.

Contacts - CNHS

Space and facilities planning

Email: pfd@flinders.edu.au
Ph: 08 8201 2733

College Space & Project Coordinator

Email: jackie.fleming@flinders.edu.au
M: 0434 564 175

For further PFD FAQs please refer to the below:

Please refer to this link to a filtered list of PFD requests on Service One this will help you find assistance with any other PFD related tasks.

Room bookings

I need to book a meeting room. How do I do this?

There are a variety of spaces across our campus' that can be booked by staff including venues, meeting rooms and teaching spaces. To make a booking, see below for the options. Please refer to the Room booking page for processes on each.

I am having a meeting at Sturt and require a room with teleconference and or video conference facilities. Where are these located?

Meeting rooms N110 and N201 both have teleconference and video facilities.

If you require assistance with these facilities, contact the IDS help desk on 12345.

For a full list of meeting rooms, capacities and facilities please refer to the Room Booking List

I would like to find out further information about room facilities at various locations. How can I do this?

Flinders University venue information can be found at https://www.flinders.edu.au/campus and the event bookings page.

I would like to book a clinical skills laboratory space. How can I do this?

Please contact the Laboratories Manager on 13454 or email cnhs.labs@flinders.edu.au.

Clinical Skills Laboratories areas are in high demand so choice of dates and times are limited.

Casual academic engagement

How do I engage a new casual academic to the University?

Topic Coordinators (or a delegate) will need to submit a Service One request to People and Culture.

Further information regarding the process can be found here: https://staff.flinders.edu.au/employee-resources/working-at-flinders/casual-employees

The Service One form can be found here

Where can I find out more information and the process for paying Casual Academic Staff?

Casual academic staff payments are processed by the College Education and Resources Officers (EROs) via the CASP app.

You will need to complete the Casual Academic Employee – Request Form and email it to cnhs.ero@flinders.edu.au to request payment prior to the casual commencing work. A copy of this form can also be requested via this email.

More information about CASP can be found here: https://staff.flinders.edu.au/workplace-support/digital-services/casp-support

FAN

I have an international scholar arriving who requires access to Flinders WiFi during their visit. How do I arrange this?

Please log in at the following site to request a FAN: https://sponsor.flinders.edu.au:8443/sponsorportal/PortalSetup.action?portal=0305ed52-6ca2-11e5-a4bd-005056ac7593

Teaching support

I am a topic co-ordinator and a staff member needs access to Flinders Learning Online (FLO) for my topic, what is the process?

You can update the teaching team via Student Two Web, if you have the required access or you can submit a request to NHSenquiries@flinders.edu.au

Please make sure that you include the FLO roles of the staff member as access cannot be granted without this.

I need help adding sessions to the attendance activity in FLO for a topic

Please send through your request to NHSenquiries@flinders.edu.au.

Make sure that you include topic details and availability (if applicable). We will try to process your request as soon as possible.

I need to update the topic co-ordinator details for a topic in FLO, how do I do this?

Send your request to NHSenquiries@flinders.edu.au including the name of the staff member, topic and the semester details.

I need to check the class schedule for my topic

To check the schedule and room bookings for your topic go to the timetable Information page on the Flinders web site https://www.flinders.edu.au/webapps/stusys/index.cfm/timetable/main/.

I need a list of students registered in my topic/class

You can find a list of students registered in your topic/class through Student Two Web.

Instructions on how to do this can be found at https://www.flinders.edu.au/stusys/s2eacademic/help/webhelp.htm.

I need to attend a clinical skills laboratories teacher orientation session. Who do I contact?

Please email cnhs.labs@flinders.edu.au and the team will book you into an existing session or,where possible, conduct an individual session for you.

I would like to practice with or have some training on equipment in the clinical skills laboratories, who do I contact?

Please call 82013434 or email cnhs.labs@flinders.edu.au listing the equipment you wish to practise with or have training on.

The laboratories staff will organise a time when the equipment is available and /or they have time to spend with you.

Note that equipment cannot be removed from the laboratories.

Postage, mail and courier services

Where do I find out about University postage, mail and courier services?

Information can be found in the Workplace Support area of the website.

I work at Sturt but don’t know where to collect my mail from. Who can I ask?

All mail (internal and external) received into the CNHS Sturt Campus can be collected from the pigeon holes in the Sturt North Staff Room, N002.

Incoming and outgoing mail both internal and external is actioned on Tuesdays and Thursdays.

I work at Sturt and want to send internal or external mail. How do I do this?

Refer to the University mail process.

If you are located at Sturt, deliver your internal or external mail to the mailbox outside the Caretakers room, N232, near the stairs, located at Sturt North level 2.

Field trips

How do I know if the trip I’m planning is a field trip?

Field trips are any work, research, study or activity approved by a College/Portfolio that is undertaken by staff, students, volunteers and/or visitors, off campus at an urban, rural, remote, freshwater or marine location.

Field trips do NOT include:

inter-campus travel
meetings off-site
attendance at conferences, trade fairs
work experience placements
journeys undertaken with the purpose of the supervision of students on placement or other work experience
off-site supervision of students on work placement
students on work placement – (Work Integrated Learning (WIL)) as long as the requirements of the WIL program have been implemented.

Examples:

visits to places of biological, physical, cultural or environmental scientific interest
visits to remote communities
aquatic activities
outdoor education camps and excursions
activities at archaeological sites, including excavations
diving and/or boating
bushwalking
camping
rock climbing
capture or sampling of flora and fauna
film shoots
dramatic performances
other off-campus activities, which may or may not involve overnight stays.

In order to go on a field trip, you must submit a field trip proposal through Flinsafe and receive email notification that it has been approved prior to departure. The Flinsafe Field trip portal can be accessed via OKTA.

For general field trip information, including field trip guidelines, the approval process and what constitutes a field trip go to the WHS field trips page.

Field trip leaders must

ensure that adequate consideration has been given to any health and safety issue that may arise during a field trip.
provide appropriate guidance and supervision, appropriate resources and prepare for any emergencies that may arise.
ensure a risk assessment is carried out, that the trip is approved, participant and emergency information is provided.

A field trip leader is the person who has the authority to influence or direct the actions of students, staff members and volunteers involved in the field activity. This responsibility extends for the entire duration of the field trip including any free time.

Work Health and Safety

I have a Work Health and Safety query. Who can I talk to?

If your query is of a general nature you could try visiting the Work Health and Safety pages of the website. Alternatively you could email the College WHS Officer at cnhs.whs@flinders.edu.au. There are also a number of elected Health and Safety Representatives for the College. Please email cnhs.whs@flinders.edu.au and your representative will contact you.

I am a supervisor and need to conduct a Work Health and Safety induction for a new staff member. Where do I get the form?

WHS Induction information can be found in the WHS induction area of the website and the Supervisor induction area.

I need a modification of my workstation furniture e.g. a sit stand desk - what do I do?

Please create an order using a Service One request. This will guide you through the process.

I want to conduct research or study that involves visiting someone in their home. How can I do this safely?

Refer to the following documents:

How do I get first aid?

Details to obtain first aid at Sturt are listed on posters throughout the corridors at Sturt.

For other university areas, see first aid contacts and training schedule.

If there is no first aider, contact:

Security - phone 8201 2880 (all hours). All University Security staff are trained in both first aid and emergency procedures.
Health, Counselling and Disability Services - phone 8201 2118 (9.00am - 5.00pm)
To Call an ambulance (only if required) – Dial 0-000 and then call Security 8201 2880.

Caring Futures Institute

How do I become a CFI Member?

CFI Membership is available at the following levels:

Full membership
Associate membership
Student membership
Affiliate membership

Each membership type has a specific criteria that must be met. To enquire about membership, please contact caringfutures@flinders.edu.au.

How do I know if my project is a CFI Project?

If you or your team are a member of the Caring Futures Institute and your project was underway at or after 13 August 2019, then your project will be deemed a Caring Futures Institute project. If you are not sure, please email caringfutures@flinders.edu.au for clarification.

I have an interesting story related to CFI

We’re always looking for Caring Futures Institute projects and stories to feature on our blog, and in our stakeholder e-newsletter. Fill in this form to let us know your news and what you’re working on. Alternatively contact caringfutures@flinders.edu.au.

I need a copy of the CFI logo

The CFI logo is available via the CFI Members Teams site or can be made available to you by emailing caringfutures@flinders.edu.au. When making your request, please advise what you are using it for. In most cases you will need to use the Flinders and CFI logo lock up. There are strict regulations in regards to the use of the logo which will be provided to you in the brand styleguide along with the logo files.

How do I explain the Caring Futures Institute in copy or as a reference/attribution?

Below is the approved copy you can use when referring to CFI in copy:

The Flinders University Caring Futures Institute is Australia’s first fully dedicated research organisation for the study of self-care and caring solutions, encompassing research into self-care, health and wellness, community involvement, care interventions, and health, ageing and social care systems and services. We work with leading care organisations, health professionals, community partners and consumers to pioneer outcome-driven research that makes a positive impact on people’s lives.

For further reference and attribution, please email caringfutures@flinders.edu.au for the brand guidelines document.

Is CFI active on social media?

Yes. CFI now has its own twitter handle @FlindersCFI. When you are using your own social media channels, if your news is relevant to CFI, please include @FlindersCFI and @Flinders so that these accounts are alerted to retweet your content. The official hashtag to use is #CaringFutures. We encourage all members to actively promote the work of CFI through their own social networks.

I need to run an event and brand it CFI

If you are running a workshop, have a visiting academic, or doing a public lecture, we have a ‘how to’ guide available. For access to this guide, please email caringfutures@flinders.edu.au.

I need a document template

CFI has a number of document templates that can be used such as Word, PowerPoint, letterhead, event flyer, basic flyer/small report. If you would like to use any of these, they are available via the CFI Members Teams site or please email caringfutures@flinders.edu.au to request access.

I would like to promote that I am a CFI Member

CFI has a number of assets available to help you promote your membership. Available are:

Email signature block
Twitter background
LinkedIn background

If you would like to use any of these assets, please email caringfutures@flinders.edu.au.

Computer Ordering

I need to order a new or replacement computer

Approval is required for new technology purchases. Check with your manager first and then to order a new computer please refer to the hardware ordering instructions to help you with this process.

I am a supervisor and I have a new position starting in my department, how do I order a computer?

As part of the onboarding process of a 'New Position' the college operations team will be in contact with you to arrange requirements. If you have not yet received communication please email cnhs.operations@flinders.edu.au with the name of your new starter, their start date and the position they will be commencing in.

FAQs

FAQs

General issues

Communication

Keys & access

Parking

Travel

Finance

People & Culture

University fleet vehicles

Printing and photocopiers

Stationery, Procurement and Consumables

Property, facilities and development