FAQs

Where can I/my visitors park? Where can I charge my EV?

For parking locations, terms and conditions, time limits and options for staff, students, visitors and EV parking/charging, visit the Parking on campus web page.  For real-time availability of parking bays within each car park, visit Car Park Availability.

Do I need to pay for parking at Bedford Park (and EV charging if/as required)?

Yes you must pay for parking when parked on Bedford Park campus from Monday to Friday, 9am to 5pm. Refer to our Parking on campus web page for more information.

Where can I park at Tonsley and do I need a permit?

For staff or students parking at Tonsley car park 2, you will need to apply for an annual Tonsley vPermit. Tonsley vPermits are currently free of charge. If you already have an existing Bedford Park vPermit, no further action is required. If Flinders car park 2 is unavailable, please park in car park 4 on the western side of MAB.

Apply for a Tonsley vPermit here. Alternatively, you can access our Tonsley campus by parking at Bedford Park and catching the free Tonsley Link bus. For parking options, visit the Parking on campus web page.

How do I access a Business Blue bay?

Visit College and professional services information on our Parking on campus web page.

Where can I park near Flinders City Campus?

There are several public car parking options nearby including Wilson's at Festival Plaza, and Adelaide Convention Centre. Flinders City Campus is located next to the Adelaide Railway Station and the Flinders train connects with Tonsley and Bedford Park campuses. There are many public transport options located nearby included buses and trams.  

Visit the City Campus location page for more information.

For staff, visit the Facilities Knowledge Base in Service One for more information about parking.

Caretaking

What can the caretaking team assist staff with (at Bedford Park, Tonsley and Flinders City Campus)?

• On campus collection and/or delivery
• Room setup
• Furniture or equipment removal/relocation
• General - such as light bulb replacement and handy services
• Supplying wheelie bins for communal office waste 
• Supplying communal kitchen waste bins.

The caretaking team IS NOT ABLE to assist with:

• Storage of unwanted furniture
• Reconfiguration or repurposing an office space - see Space relocations (below) 
• Assembling furniture (i.e. Ikea purchases etc)
• Disconnecting or reconnecting IT equipment.

How do I request caretaking assistance (Bedford Park, Tonsley and City Campus)?

Caretakers can provide you assistance with moving equipment/furniture from/to other areas of the University (excluding rural and remote locations).

Log a ‘Caretaking assistance’ request in Service One. Find ‘Caretaking assistance’ under Facility Services.

Please provide as much notice as possible for your request to be fulfilled to allow Caretakers to schedule the change.  For last minute updates, please call the customer service team and quote the reference number.
 

Maintenance

What can the maintenance team help staff with (Bedford Park, Tonsley and City Campus)?

• Indoor maintenance services - including. air conditioning, plumbing, electrical, lifts, faulty locks, doors or alarms, CCTV. 
• Outdoor maintenance services - including plumbing, CCTV, roads, paths, grounds or car parks.

How do staff request maintenance within the University (including rural and remote locations)? 

Staff can request maintenance assistance, please submit a ‘Maintenance’ request in Service One. You will find ‘Maintenance’ under Facility Services. When you log a request, you will have visibility over the progress.
 

Cleaning

How do staff request cleaning assistance?

To request assistance with cleaning within the University, staff should submit a ‘Cleaning’ request via Service One. You will find ‘Cleaning’ under Facility Services. When you log a request, you will have visibility over the progress.

What can the cleaning team assist with?

• Arranging cleaning before an event
• Waste disposal
• Kitchen cleaning including fridges, microwaves and other kitchen equipment
• Vacuuming work areas
• Restocking bathrooms
• Removing stains from whiteboards
• Supplying wheelie bins for communal office waste and communal kitchen waste bins.

The cleaning team IS NOT ABLE to assist with:

• Cleaning desks (this is the responsibility of staff using the desks)
• Emptying personal/desk office bins
  
• Defrosting freezers
• Emptying dishwashers
• Providing and clearing bins at your desk (this is the responsibility of staff using the desks).

For staff, visit the Facilities Knowledge Base in Service One more information about caretaking, cleaning and maintenance.

I have locked myself out/my access card isn't working.

if you're at Bedford Park, Tonsley or Flinders City Campus, please call Security on 8201 2880, 24/7. If you’re at the Bedford Park campus, but you don’t have a phone, go to Security on the northern side of the Plaza.

Staff and students should always carry their ID cards while on University premises as they may be required as a means of identification.

How do I request card access or keys to a work area or building?

Submit a ‘Building or room access’ request via Service One. You will find ‘Building or room access’ under Facility Services. When you submit a request, you will have visibility over the progress.

I have a key I no longer need. What do I do?

If you’re at Bedford Park, return all room keys to Security on the northern side of the Plaza. Please leave keys in filing cabinets, tambours, cupboards or other lockable furniture that you no longer use.

If you’re at Tonsley, Flinders City Campus or elsewhere, call Security on 8201 2880.

For staff, visit the Facilities Knowledge Base in Service One for more information about keys and access.

Desks/Rooms

How do I book a desk or room for teaching or meetings at Bedford Park, Tonsley or City Campus?

Staff can book desks and rooms via Resource Booker.  You will find Resource Booker in the Staff web portal, under Workplace Support > Everyday needs. You will find the instructions for using Resource Booker here.

Some colleges have hot desks and rooms with specialist equipment which are not in Resource Booker. Speak to your college operations team for assistance with booking these desks and rooms. Once your booking is made, the booking will also appear in the room’s outlook calendar. 

To view current teaching bookings, use the timetable viewer.

If you need a meeting room set up a certain way, request ‘Caretaking assistance’ in Service One. You will find ‘Caretaking assistance’ under Facility Services.

Events/Functions

How do I book a room for an event/function at Bedford Park, Tonsley or Flinders City Campus?

Staff can book event/function spaces via Resource Booker.  You will find Resource Booker in the Staff web portal, under Workplace Support > Everyday needs. You will find the instructions for using Resource Booker here.

How do I get caretaking support for my event?

Caretakers can assist with event set-up. Please log a ‘Caretaking assistance’ request in Service One. Find ‘Caretaking assistance’ under Facility Services.

Cleaners can assist with pre-event cleaning. Please submit a ‘Cleaning’ request via Service One. You will find ‘Cleaning’ under Facility Services.

For more information, visit the WHS Event safety page.

For information about liquor permits, please use the 'Application to provide alcohol on University premises' on Service One.

For staff, visit the Facilities Knowledge Base in Service One for more information.

Troubleshooting Resource Booker

How do I use Resource Booker?

You will find the instructions to use Resource Booker here.

Who do I advise about a problem with Resource Booker?

For issues with Resource Booker, please submit a ‘General Property or Facilities query’ request in Service One. You will find General Property or Facilities query assistance under Facility Services. 

How do I relocate offices, reconfigure existing office space or find a new office/desk for myself, another staff member or a HDR student?

If you’re within a college, speak to your College Space Project Coordinator for assistance.

Log a Service One request for ‘Space allocation’ request in Service One. You will find ‘Space allocation’ under Facility Services. Note that

• reconfiguring or repurposing an office space will require prior planning approval from Property and Facilities Development and may require financial approval from your college or portfolio
• space requests relating to computers or AV, require a ‘Technology Services’ request in Service One, or call IDS on 8201 2345. 

For assistance with moving equipment/furniture from/to other areas of the University, please submit a ‘Caretaking assistance’ request in Service One. You will find ‘Caretaking assistance’ under Facility Services.

How do I source additional or replacement furniture for my office/lab?
Please discuss this with your manager, then submit a Service One Request. Note that purchase of any new furniture will require financial approval.

How do I find out about mail and courier services?
For general information, please visit the mail and courier webpage. This includes details on mail management processes and collection points around Bedford Park, Sturt, Tonsley, City Campus and FMC.

To book a courier service, please complete the form in the Service One.

For more information about postage, mail and couriers, visit the Facilities Knowledge Base in Service One.