The Department of Foreign Affairs and Trade is committed to helping Australians in difficulty overseas, including those impacted by a crisis.
DFAT be launching a new Smartraveller website on 21st November. It will include a better system for getting travel advice updates and a move away from pre-departure registration.
Subscribing for updates
Subscribing gives you travel advice updates straight to your inbox. We strongly encourage you to subscribe so you’re well-informed for your trip overseas.
- Enhanced subscription service.
- No transition you to the new service. To continue to get travel advice updates you’ll need to subscribe using the new service.
- You’ll now need just an email address to receive the latest travel advice updates.
- Subscribe to get an email with a link to the latest travel advice whenever it’s updated.
- You can choose to subscribe to one or more destinations and receive updates as they happen or through one email at the end of the day.
- You can change your preferences at any time.
- You’ll be able to opt in to receive SMS ‘critical alerts’ for crises overseas
- this service complements the standard travel advice updates sent via email
- it’s a better channel for urgent information.
Contacting DFAT in a crisis
The new crisis page on the Smartraveller website will complement the 24-hour Consular Emergency Centre. This change means they can better assist Australians who need help.
- Smartraveller’s pre-departure registration system will end from November 2019.
- No longer need to register your travel before you leave.
- A Smartraveller ‘crisis page’ will be activated in the event of a crisis overseas.
- Level of service overseas is not changing.
- Give your details when you need help in a crisis, instead of ‘just-in-case’ you might need help.
- You will still be able to use the crisis page to register someone you know who you think may be affected by a crisis overseas.
In the event of a crisis, you can contact DFAT using the simple online form or by contacting the 24-hour Consular Emergency Centre on 1300 555 135 (in Australia) or +61 2 6261 3305 (from overseas), +61 421 269 080 for SMS.