
  • flinders.edu.au
  • Staff
  • Students
  • Library
Flinders University Logo Flinders University Logo
  • Employee resources

    Benefits and pay

    • Benefits and pay overview
    • Getting paid
    • Leave
    • Superannuation
    • Employee health plan
    • Employee assistance program
    • Staff discounts and offers
    • P&C forms, documents and guides

    Working at Flinders

    • Working at Flinders overview
    • Information for new staff
    • All job vacancies
    • Internal job vacancies
    • Enterprise agreement
    • Equal opportunity and diversity
    • Racial discrimination
    • Performance reviews
    • Academic Workload Model

    Professional Development

    • Professional development overview
    • Academic promotion

    Manager & supervisor resources

    • Manager & Supervisor resources overview
    • Supervisor reference manual
    • Induction checklist
    • Inducting new staff
    Workday
    iEnrol login
    Staff learning portal
  • Workplace support

    Doing your job

    • Digital services
    • Travel
    • Work health and safety
    • Finance and Procurement Services
    • Handling student complaints
    • Policy library
    • Risk management
    • Foreign Interactions

    Everyday needs

    • Searchable list of everyday topics
    • Room bookings
    • Flinders Print (staff printing)
    • Flinders Press (Printing and copying services)
    • Corporate Word and Powerpoint templates
    • Guide to updating your staff profile

    Your campus

    • Parking on campus (Bedford Park)
    • Parking and transport (Tonsley)
    • Virtual Business Blue and Guest parking permits
    • Campuses and floor plans

    Contractors

    • Contractors at Flinders
    • Information for contractors and subcontractors
    • Contractor safety
    • Permits and permission to proceed
    • Engaging a contractor
    Service One
    Okta
    vPermit
    FlinSafe
  • Teaching and research resources

    Teaching resources

    • Learning and teaching
    • Timetables
    • Academic integrity

    Research resources

    • Research support
    • Research contracts
    • Research integrity, ethics and compliance
    • Researcher training, development and communications
    • Research analytics and reporting
    • Research partnerships and commercialisation

    Funding opportunities

    • Funding opportunities overview
    • Philanthropic funding
    • Research grants and tenders
    • Teaching and learning awards
    Student Two Web
    Research Now login
  • Colleges and services

    Colleges

    • College of Business, Government and Law
    • College of Education, Psychology and Social Work
    • College of Humanities, Arts and Social Sciences
    • College of Medicine and Public Health
    • College of Nursing and Health Sciences
    • College of Science and Engineering

    Professional Services

    • Academic Quality and Enhancement
    • Engagement
    • Finance and Procurement Services
    • Flinders International Services
    • Governance, Legal and Risk
    • Information and Digital Services
    • Learning and Teaching Services
    • Marketing and Student Recruitment
    • Office of Graduate Research
    • Office of Indigenous Strategy and Engagement
    • People and Culture
    • Property, Facilities and Development
    • Research Development and Support
    • Student Administration Services
    • Student Experience
    Service One
    Staff directory
  • flinders.edu.au
  • Staff
  • Students
  • Library
  • You have no saved courses.

    Continue to explore your course options.

     
    Explore our courses

    Your saved courses

    {{{courseName}}}
    mail_outline
    delete
    View all saved courses
  • Quick links 
    • Staff directory
    • Workday
    • Service One
    • Flinders dashboard (Okta)
    • Calendar
    • Semester dates
    • Bedford Park campus map
    • Parking
    • Policy library
    • Shop Flinders merchandise

 

Student Engagement and Success Unit

Colleges and services Student Engagement and Success Unit

What we do

We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement and retention activities that help students achieve success at Flinders. 

 

Our mission is to help students feel welcomed, supported and empowered with confidence to succeed at University.

 

How we can help you

Across the team, we have a broad range of skills and experience in stakeholder engagement, strategic communications, marketing, event management, student support, data analysis, and design. See below the areas in which we can provide support to help you achieve your work goals.

Current student communication keyboard_arrow_up

Student communication should be timely, clear, consistent and relevant, across the University. For this to happen in such a large and diverse organisation, collaboration is key. We work with staff across the University to help coordinate, streamline and improve student communication. We have also developed a series of strategic communications plans for key milestones in the student lifecycle (e.g. exams, orientation, enrolment).

We are available to help you with student communication. We can:

  • work with you to develop strategic communications plans and activities for current students
  • tailor solutions for issues regarding current student communication
  • provide you with oversight of the University-wide communications schedule, to better coordinate your communication activities
  • provide you with creative design services and advice
  • assist you in developing and distributing messages through the University’s existing student communication channels
  • provide communication resources and templates to support your work.
Orientation planning and coordination keyboard_arrow_up

Orientation is a formative time in the student journey. Flinders has a four-week targeted orientation program, which ensures all students, regardless of their mode or location of study, can access orientation activities and an effective introduction to life at Flinders.

The Student Experience team works with staff across the University to put in place a clear and consistent orientation program to set students up for personal and academic success. The program introduces students to support services, helps them understand their physical and online facilities and environment, creates a sense of belonging at Flinders, allows students and families to meet staff and other students, and stimulates an excitement for learning.  

We are available to help you with orientation planning and coordination. We can:

  • help you coordinate orientation events and activities as part of the bigger picture, to complement what else is happening across the University
  • provide advice and support regarding your orientation events and activities
  • help you promote your orientation events and activities, as part of a University-wide communications strategy
  • update the Finding your way at Flinders online orientation content.   
Compass - Student site keyboard_arrow_up

Launched in May 2021 Compass is a personalised student site which enables students to find, access, and engage with the community and services at Flinders, enhancing the student experience and supporting student success. Compass site provides students with:

  • personalised welcome bar showing their FAN, student ID, name and email
  • personalised mobile-friendly timetable
  • personalised course information with a link to course rules, GPA, past grades and newly established College pages, and topics (with links to associated FLO pages)
  • personalised onboarding content for commencing students
  • targeted content on the home page based on cohort ie. International, Domestic and Higher Degree by Research cohorts
  • College webpages relevant to the individual student
  • Regional webpages to support and inform current students.  

Student Experience is responsible for the ongoing management and development of the Compass site, ensuring currency and consistency of content.

We can help you ensure your current student web content is up to date and engaging. Contact us to:

  • update content related to your area, ensuring consistency of tone and language
  • provide advice and support regarding creation of new content/pages as required.
Student engagement keyboard_arrow_up

Student engagement is at the heart of everything we do. To help ensure students have a voice across major University projects and decisions we formed the Student View Group (SVG) which meets monthly. In addition to managing SVG engagement, we also coordinate other various student engagement campaigns and activities (e.g. the Student Success Campaign).

We are available to help you with student engagement activities. We can:

  • facilitate connections with the Student View Group to coordinate feedback on your work/project
  • assist in the creation of focus groups, student surveys or student engagement campaigns
  • provide strategic advice about student engagement activities, communication, and events.

Student communication channels

The Student Experience team manages a broad range of student communication channels, which enable targeted and streamlined communications with a range of student cohorts. To help you determine the most appropriate channel for your message, please use this short questionnaire.

The Student Communication Guidelines will help you with understanding the range of communication channels available and how they can be used to share relevant information with current students. For help with using any of the communication channels or advice on creating student facing communications, please contact us.

Ping! all student newsletter keyboard_arrow_up

Ping! is the all student e-newsletter sent every Wednesday, during teaching weeks. To view the Ping! guidelines, previous editions or to submit an article visit the Ping webpage.   

Ask Flinders Facebook page keyboard_arrow_up

The Ask Flinders Facebook page is used to communicate a range of information from the University to current Flinders students.

SMS to current students keyboard_arrow_up

Where appropriate, text messages can be sent to current students. This should form part of a wider, strategic communications plan to ensure this channel remains for high priority communication only. 

Student emails keyboard_arrow_up

We can help you create targeted emails to specific student cohorts. We also manage the approval and distribution of emails to the all student list via Outlook. 

Digital screens keyboard_arrow_up

We manage the upload of content to the digital screens in Flinders Connect, as well as across the Bedford Park Hub and at Tonsley, Sturt and Victoria Square. 

Flinders University phone line messages keyboard_arrow_up

We manage the recordings and schedule for the Flinders Connect University phone line (1300 354 633) on hold message queue for current students. 

General FLO announcements keyboard_arrow_up

To discuss adding information as a general FLO announcement (visible to all students) contact  student.experience@flinders.edu.au

Ask Flinders FAQs keyboard_arrow_up

We manage updates and additions to the Ask Flinders database of Frequently Asked Questions.

Compass (current student) website keyboard_arrow_up

We manage the Compass website.

Contact details

 student.experience@flinders.edu.au

 

Jeremy Chance
Manager, Student Engagement and Success Unit
 08 7221 8810
 jeremy.chance@flinders.edu.au
 Profile


Jaimee Carter
Orientation and Transition Coordinator
 08 8201 9653
 jaimee.carter@flinders.edu.au
 Profile


James Kumar
Student Communication and Engagement Coordinator
 08 8432 4163
 James.kumar@flinders.edu.au
 Profile


Melissa Willoughby
Student Success and Wellbeing Advisor
 08 8201 7509
 melissa.willoughby@flinders.edu.au
 Profile


Ana Milena Diaz Leano
Student Success and Wellbeing Advisor
 08 7421 9613
 anamilena.diazleano@flinders.edu.au
 Profile


Melissa Suckley
Student Success and Wellbeing Advisor
 08 8201 5276
 melissa.suckley@flinders.edu.au
 Profile

Student Success & Wellbeing Advisors (SSWAs)

Our goal is to assist students to define success on their own terms. We work with students to address personal or academic challenges and connect them with the right support.

Aligned to colleges and in collaboration with Student Success Leads, we can provide proactive, targeted support to meet the needs of identified specific student cohorts.

Through practical program delivery, engaging events, and effective outreach campaigns, our aim is to improve students' personal wellbeing, academic performance, and sense of belonging to Flinders University.

We manage the Flinders Support Network (FSN) student outreach service and coordinate the central administrative elements of SSPS, working alongside Student Administrative Services staff to identify and support students within these policies.

Students and staff can find out more at:

Student Success and Wellbeing Advisors

Resources and templates

You can find survey data, reports and a suite of communication resources and templates that can be used to inform and support your work.

  • Communication questionnaire – help determine the most appropriate student communication channel to use, by answering a few simple questions
  • Communication guidelines
  • Communication Writing Style Guide
  • High-level University communications overview calendar
  • Student outreach campaigns calendar
  • Analysis of survey responses – available on request by emailing student.experience@flinders.edu.au
    • 2020 orientation feedback survey
    • 2019 orientation feedback survey
    • 2018 ‘what does success mean to you’ survey
  • Reports
    • 2020 Orientation Report Executive Summary (full report available on request. Email student.experience@flinders.edu.au)
    • 2019 O’Week report
    • Student Success Campaign report
  • Videos
    • Student Success Report
    • Student Support Services
  • Student support services referral chart
  • Student support services - quick guide
  • Student planner (Printed version available on request. Email student.experience@flinders.edu.au)
  • Student support services key contacts pocket guide (Picture is for example purposes only. Up-to-date printed resource is available on request. Email student.experience@flinders.edu.au)

Need further information?

Contact the Student Success and Engagement Unit if you want help or further information.

student.experience@flinders.edu.au

Flinders University Logo

Sturt Rd, Bedford Park
South Australia 5042

  • Glossary of terms and abbreviations
  • Current students
  • Staff directory
  • Flinders website

Follow Flinders

Facebook - Flinders University
Instagram - Flinders University
TikTok - Flinders University
LinkedIn - Flinders University
Bluesky - Flinders University
YouTube - Flinders University

Feedback and requests

Disclaimer

Accessibility

Privacy

CRICOS Provider: 00114A      TEQSA Provider ID: PRV12097      TEQSA category: Australian University

Last Updated: 17 Sep 2024

FOREVER FEARLESS

This website uses cookies

Flinders University uses cookies to ensure website functionality, personalisation and a variety of purposes as set out in its website privacy statement. This statement explains cookies and their use by Flinders.

If you consent to the use of our cookies then please click the button below:

Accept all cookies and continue

If you do not consent to the use of all our cookies then please click the button below. Clicking this button will result in all cookies being rejected except for those that are required for essential functionality on our website.

Reject all non-essential cookies and continue