Student Experience

Student communication should be timely, clear, consistent and relevant, across the University. For this to happen in such a large and diverse organisation, collaboration is key. We work with staff across the University to help coordinate, streamline and improve student communication. We have also developed a series of strategic communications plans for key milestones in the student lifecycle (e.g. exams, orientation, enrolment).

We are available to help you with student communication. We can:

• work with you to develop strategic communications plans and activities for current students
• tailor solutions for issues regarding current student communication
• provide you with oversight of the University-wide communications schedule, to better coordinate your communication activities
• provide you with creative design services and advice
• assist you in developing and distributing messages through the University’s existing student communication channels
• provide communication resources and templates to support your work.

Orientation is a formative time in the student journey. Flinders has a four-week targeted orientation program, which ensures all students, regardless of their mode or location of study, can access orientation activities and an effective introduction to life at Flinders.

The Student Experience team works with staff across the University to put in place a clear and consistent orientation program to set students up for personal and academic success. The program introduces students to support services, helps them understand their physical and online facilities and environment, creates a sense of belonging at Flinders, allows students and families to meet staff and other students, and stimulates an excitement for learning.  

We are available to help you with orientation planning and coordination. We can:

• help you coordinate orientation events and activities as part of the bigger picture, to complement what else is happening across the University
• provide advice and support regarding your orientation events and activities
• help you promote your orientation events and activities, as part of a University-wide communications strategy
• update the Finding your way at Flinders online orientation content.   
  

Launched in May 2021 Compass is a personalised student site which enables students to find, access, and engage with the community and services at Flinders, enhancing the student experience and supporting student success. Compass site provides students with:

• personalised welcome bar showing their FAN, student ID, name and email
• personalised mobile-friendly timetable
• personalised course information with a link to course rules, GPA, past grades and newly established College pages, and topics (with links to associated FLO pages)
• personalised onboarding content for commencing students
• targeted content on the home page based on cohort ie. International, Domestic and Higher Degree by Research cohorts
• College webpages relevant to the individual student
• Regional webpages to support and inform current students.  

Student Experience is responsible for the ongoing management and development of the Compass site, ensuring currency and consistency of content.

We can help you ensure your current student web content is up to date and engaging. Contact us to:

• update content related to your area, ensuring consistency of tone and language
• provide advice and support regarding creation of new content/pages as required.

Student engagement is at the heart of everything we do. To help ensure students have a voice across major University projects and decisions we formed the Student View Group (SVG) which meets monthly. In addition to managing SVG engagement, we also coordinate other various student engagement campaigns and activities (e.g. the Student Success Campaign).

We are available to help you with student engagement activities. We can:

• facilitate connections with the Student View Group to coordinate feedback on your work/project
• assist in the creation of focus groups, student surveys or student engagement campaigns
• provide strategic advice about student engagement activities, communication, and events.