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Student Experience

Colleges and services Student Experience

What we do

We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement and retention activities that help students achieve success at Flinders. 

 

Our mission is to help students feel welcomed, supported and empowered with confidence to succeed at University

 

How we can help you

Across the team, we have a broad range of skills and experience in stakeholder engagement, strategic communications, marketing, event management, student support, data analysis, and design. See below the areas in which we can provide support to help you achieve your work goals.

Current student communication

Student communication should be timely, clear, consistent and relevant, across the University. For this to happen in such a large and diverse organisation, collaboration is key. We work with staff across the University to help coordinate, streamline and improve student communication. We have also developed a series of strategic communications plans for key milestones in the student lifecycle (e.g. exams, orientation, enrolment).

We are available to help you with student communication. We can:

  • work with you to develop strategic communications plans and activities for current students
  • tailor solutions for issues regarding current student communication
  • provide you with oversight of the University-wide communications schedule, to better coordinate your communication activities
  • provide you with creative design services and advice
  • assist you in developing and distributing messages through the University’s existing student communication channels
  • provide communication resources and templates to support your work.
Orientation planning and coordination

Orientation is a formative time in the student journey. Flinders has a four-week targeted orientation program, which ensures all students, regardless of their mode or location of study, can access orientation activities and an effective introduction to life at Flinders.

The Student Experience team works with staff across the University to put in place a clear and consistent orientation program to set students up for personal and academic success. The program introduces students to support services, helps them understand their physical and online facilities and environment, creates a sense of belonging at Flinders, allows students and families to meet staff and other students, and stimulates an excitement for learning.  

We are available to help you with orientation planning and coordination. We can:

  • help you coordinate orientation events and activities as part of the bigger picture, to complement what else is happening across the University
  • provide advice and support regarding your orientation events and activities
  • help you promote your orientation events and activities, as part of a University-wide communications strategy
  • update the Finding your way at Flinders online orientation content.   
Compass - Student site

Launched in May 2021 Compass is a personalised student site which enables students to find, access, and engage with the community and services at Flinders, enhancing the student experience and supporting student success. Compass site provides students with:

  • personalised welcome bar showing their FAN, student ID, name and email
  • personalised mobile-friendly timetable
  • personalised course information with a link to course rules, GPA, past grades and newly established College pages, and topics (with links to associated FLO pages)
  • personalised onboarding content for commencing students
  • targeted content on the home page based on cohort ie. International, Domestic and Higher Degree by Research cohorts
  • College webpages relevant to the individual student
  • Regional webpages to support and inform current students.  

Student Experience is responsible for the ongoing management and development of the Compass site, ensuring currency and consistency of content.

We can help you ensure your current student web content is up to date and engaging. Contact us to:

  • update content related to your area, ensuring consistency of tone and language
  • provide advice and support regarding creation of new content/pages as required.
Student engagement

Student engagement is at the heart of everything we do. To help ensure students have a voice across major University projects and decisions we formed the Student View Group (SVG) which meets monthly. In addition to managing SVG engagement, we also coordinate other various student engagement campaigns and activities (e.g. the Student Success Campaign).

We are available to help you with student engagement activities. We can:

  • facilitate connections with the Student View Group to coordinate feedback on your work/project
  • assist in the creation of focus groups, student surveys or student engagement campaigns
  • provide strategic advice about student engagement activities, communication, and events.

Contact details

 student.experience@flinders.edu.au

 

Leadership

Slavka Rosewall

Manager, Student Experience

 08 8201 2721
 slavka.rosewall@flinders.edu.au
 Profile

Michelle Berrigan

Senior Advisor, Student Experience

 08 8201 3879
 michelle.berrigan@flinders.edu.au
 Profile

Helen Hodges

Senior Advisor, Student Transition

 08 8201 9653
 helen.hodges@flinders.edu.au
 Profile

Student communication channels

The Student Experience team manages a broad range of student communication channels, which enable targeted and streamlined communications with a range of student cohorts. To help you determine the most appropriate channel for your message, please use this short questionnaire. The Student Communication Guidelines will help you with understanding the range of communication channels available and how they can be used to share relevant information with current students. For help with using any of the communication channels or advice on creating student facing communications, please contact us.

Ping! all student newsletter

Ping! is the all student e-newsletter sent every Wednesday, during teaching weeks. To view the Ping! guidelines, previous editions or to submit an article visit the Ping webpage.   

Ask Flinders Facebook page

The Ask Flinders Facebook page is used to communicate a range of information from the University to current Flinders students.

SMS to current students

Where appropriate, text messages can be sent to current students. This should form part of a wider, strategic communications plan to ensure this channel remains for high priority communication only. 

Student emails

We can help you create targeted emails to specific student cohorts. We also manage the approval and distribution of emails to the all student list via Outlook. 

Digital screens

We manage the upload of content to the digital screens in Flinders Connect, as well as across the Bedford Park Hub and at Tonsley, Sturt and Victoria Square. 

Flinders University phone line messages

We manage the recordings and schedule for the Flinders Connect University phone line (1300 354 633) on hold message queue for current students. 

General FLO announcements

To discuss adding information as a general FLO announcement (visible to all students) contact  student.experience@flinders.edu.au

Ask Flinders FAQs

We manage updates and additions to the Ask Flinders database of Frequently Asked Questions.

Compass (current student) website

We manage the Compass website.

Resources and templates

You can find survey data, reports and a suite of communication resources and templates that can be used to inform and support your work.

  • Communication questionnaire – help determine the most appropriate student communication channel to use, by answering a few simple questions
  • Communication guidelines
  • Communication Writing Style Guide
  • High-level University communications overview calendar
  • Student outreach campaigns calendar
  • Analysis of survey responses – available on request by emailing student.experience@flinders.edu.au
    • 2020 orientation feedback survey
    • 2019 orientation feedback survey
    • 2018 ‘what does success mean to you’ survey
  • Reports
    • 2020 Orientation Report Executive Summary (full report available on request. Email student.experience@flinders.edu.au)
    • 2019 O’Week report
    • Student Success Campaign report
  • Videos
    • Student Success Report
    • Student Support Services
  • Student support services referral chart
  • Student support services - quick guide
  • Student planner (Printed version available on request. Email student.experience@flinders.edu.au)
  • Student support services key contacts pocket guide (Picture is for example purposes only. Up-to-date printed resource is available on request. Email student.experience@flinders.edu.au)

Need further information?

Contact the Student Experience team if you want help or further information.

student.experience@flinders.edu.au

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Last Updated: 10 May 2022
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