We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement and retention activities that help students achieve success at Flinders.
Our mission is to help students feel welcomed, supported and empowered with confidence to succeed at University
Across the team, we have a broad range of skills and experience in stakeholder engagement, strategic communications, marketing, event management, student support, data analysis, and design. See below the areas in which we can provide support to help you achieve your work goals.
Student communication should be timely, clear, consistent and relevant, across the University. For this to happen in such a large and diverse organisation, collaboration is key. We work with staff across the University to help coordinate, streamline and improve student communication. We have also developed a series of strategic communications plans for key milestones in the student lifecycle (e.g. exams, orientation, enrolment).
We are available to help you with student communication. We can:
Orientation is a formative time in the student journey. Flinders has a four-week targeted orientation program, which ensures all students, regardless of their mode or location of study, can access orientation activities and an effective introduction to life at Flinders.
The Student Experience team works with staff across the University to put in place a clear and consistent orientation program to set students up for personal and academic success. The program introduces students to support services, helps them understand their physical and online facilities and environment, creates a sense of belonging at Flinders, allows students and families to meet staff and other students, and stimulates an excitement for learning.
We are available to help you with orientation planning and coordination. We can:
Launched in May 2021 Compass is a personalised student site which enables students to find, access, and engage with the community and services at Flinders, enhancing the student experience and supporting student success. Compass site provides students with:
Student Experience is responsible for the ongoing management and development of the Compass site, ensuring currency and consistency of content.
We can help you ensure your current student web content is up to date and engaging. Contact us to:
Student engagement is at the heart of everything we do. To help ensure students have a voice across major University projects and decisions we formed the Student View Group (SVG) which meets monthly. In addition to managing SVG engagement, we also coordinate other various student engagement campaigns and activities (e.g. the Student Success Campaign).
We are available to help you with student engagement activities. We can:
Manager, Student Experience
Senior Advisor, Student Experience
Senior Advisor, Student Transition
The Student Experience team manages a broad range of student communication channels, which enable targeted and streamlined communications with a range of student cohorts. To help you determine the most appropriate channel for your message, please use this short questionnaire. The Student Communication Guidelines will help you with understanding the range of communication channels available and how they can be used to share relevant information with current students. For help with using any of the communication channels or advice on creating student facing communications, please contact us.
Ping! is the all student e-newsletter sent every Wednesday, during teaching weeks. To view the Ping! guidelines, previous editions or to submit an article visit the Ping webpage.
The Ask Flinders Facebook page is used to communicate a range of information from the University to current Flinders students.
Where appropriate, text messages can be sent to current students. This should form part of a wider, strategic communications plan to ensure this channel remains for high priority communication only.
We can help you create targeted emails to specific student cohorts. We also manage the approval and distribution of emails to the all student list via Outlook.
We manage the upload of content to the digital screens in Flinders Connect, as well as across the Bedford Park Hub and at Tonsley, Sturt and Victoria Square.
We manage the recordings and schedule for the Flinders Connect University phone line (1300 354 633) on hold message queue for current students.
To discuss adding information as a general FLO announcement (visible to all students) contact firstname.lastname@example.org
You can find survey data, reports and a suite of communication resources and templates that can be used to inform and support your work.
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