Information and Digital Services (IDS) provides information and communications technology services and support to the Flinders University staff and student community.
To realise the Flinders strategic 2025 objectives, we commit to:
To ensure customer value in all we do, we commit to continuous improvement across five themes.
Build stakeholder and enable student and research success by deliverying value, exceeding agreed expectations, build relationships
Develop a culture where people work together in collaboration and feel safe to experiment while enabling personal and organisational growth
Promote, inform and educate common undertanding of delivered value
Deliver quality outcomes in an agile, flexible, sustainable way, reflecting on and continually improving service
Practise effective financial management to maximise value
Our core services include:
Submit a support request online
8am to 5.30pm, Monday to Friday
excluding public holidays
Luke Havelberg
(Interim) Chief Information Officer
We provide first and second level support to Flinders University Staff and via the Service Desk, Field Services teams, and provide support to Students via Flinders Connect.
We also provide support directly to Colleges via our Technical Contacts.
Shane Turner
Manager, Client Services
Service Desk - Physical Sciences building - Suite 015
Field Services - Engineering building - Suite 352
Flinders Connect - Desk 9
Business Partners - Physical Sciences Suite - Suite 004
Providing enterprise digital solutions for the research community, especially projects prioritised by the Digital Research Governance Group.
Lumai Tingey
(Acting) Associate Director, Digital Research Services
Registry - Room 008-009
We are responsible for ensuring the University's digital operational needs are reliable and consistent while providing innovative technologies to support teaching, learning and research.
Sascha Meier
Associate Director, Digital Platforms & Operations
Physical Sciences building - Suite 009-013
Planning and Analytical Services (PAS) is the central portfolio team for all things data and analytics. The team is focused on supporting University staff to enhance decision making and ensure you have access to the information you need to keep improving what you do.
Ewa Seidel
(Acting) Associate Director, Planning and Analytical Services
Union Building - Ground floor
We provide enterprise application development, support & project delivery for enterprise systems and platforms, including HR, Finance and CRM.
Lesley Parker
Senior Manager, Digital Business Service Platforms
Physical Sciences building - Suite 021
Digital Student and Teaching Services provides seamless, reliable, intuitive technology that supports student learning from application to graduation.
Chris Hutton
(Acting) Associate Director, Digital Student and Teaching Services
Information, Science and Technology (IST) building - Suites 263-27
We partner with the University stakeholders and IDS to ensure technology investments are governed, supported and strategically aligned, fit for purpose and continuously improve our digital services lifecycle.
Kim Valois
Chief Information Security Officer
Information, Science and Technology (IST) building - Suite 368
The delivery Capability & Support group supports delivery capability across IDS and ensures our capabilities are nurtured, managed, matured and applied in a consistent manner across IDS.
Kirsty Mosley
Associate Director, Delivery Capability & Support
Physical Sciences - Room 004
Opening hours: 8am to 5.30pm, Monday to Friday, excluding public holidays
After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.
Sturt Rd, Bedford Park
South Australia 5042
CRICOS Provider: 00114A
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