Information and Digital Services (IDS)

What we do

Information and Digital Services (IDS) provides information and communications technology services and support to the Flinders University staff and student community.

We provide vision and support a collaborative culture in which everyone is empowered to deliver value through appropriate digital solutions.

Our strategic objectives

To realise the Flinders strategic 2025 objectives, we commit to...

Transforming the delivery of services
Improving the research experience and building global reputation
Enabling education, innovation and student success
Making a difference and expanding our reach

Our charter

To ensure customer value in all we do, we commit to continuous improvement across five themes...

Customer

Build stakeholder and enable student and research success by deliverying value, exceeding agreed expectations, build relationships

Culture

Develop a culture where people work together in collaboration and feel safe to experiment while enabling personal and organisational growth

Communication

Promote, inform and educate common undertanding of delivered value

Delivery

Deliver quality outcomes in an agile, flexible, sustainable way, reflecting on and continually improving service

Investment

Practise effective financial management to maximise value

IDS Vision Statement

Services

Our core services include:

IT Support services (IDS Service Desk and IT Field Teams)
University network infrastructure and telephony services
Critical digital business services such as finance and HR systems
IT Security and Identify Access Management services
Digital Research capabilities and services
Digital teaching and learning platforms and lecture theatre audio visual and services
Management information and business analytics services
Business improvement services

Go to digital services & IT systems

Quick links

Digital services

Alerts and outages

IT Support (Assyst)

Our organisation structure

Service streams

IDS news

Contact details

IDS service desk

08 8201 2345
ids@flinders.edu.au

(7:30am to 6:00pm, Monday to Friday, Excluding Public Holidays)

Leadership

Kerrie Campbell

Chief Information Officer (CIO)

About Kerrie

Service streams

Client Services (CS)

About us

We provide first and second level support to Flinders University Staff and via the Service Desk, Field Services teams, and provide support to Students via Flinders Connect.

We also provide support directly to Colleges via our Business Partners and Technical Contacts.

About CS

Leadership

Feisar Joya
Associate Director, Client Services

About Feisar

Location

Service Desk - Physical Sciences building - Suite 015

Field Services - Engineering building - Suite 352

Flinders Connect - Desk 9

Business Partners - Physical Sciences Suite - Suite 004

Digital Research Services (DRS)

About us

Providing enterprise digital solutions for the research community, especially projects prioritised by the Digital Research Governance Group.

About DRS

Leadership

Sally Wheldrake
Associate Director, Digital Research Services

About Sally

Location

Physical Sciences building - Suite 0017

digitalresearchservices@flinders.edu.au

Digital Platforms & Operations (DPO)

About us

We are responsible for ensuring the University's digital operational needs are reliable and consistent while providing innovative technologies to support teaching, learning and research.

About DPO

Leadership

Sascha Meier
Associate Director, Digital Platforms & Operations

About Sascha

Location

Physical Sciences building - Suite 021

Planning and Analytical Services (PAS)

About us

Planning and Analytical Services deliver management information services to meet the University’s strategic objectives. This includes strategic analysis, advice and support to University leadership on University planning, performance, business analytics, institutional research, reporting, and data science projects in support of evidence based decision making.

About PAS

Leadership

Luke Havelberg
Associate Director, Planning and Analytical Services

Location

Union Building - Ground floor

Contact the team

Digital Business Services (DBS)

About us

We provide enterprise application development, support & project delivery for enterprise systems and platforms, including HR, Finance and CRM. We also provide business improvement services that assist the organisation in streamlining and improving processes.

About DBS

Leadership

Nicole Fishers
Associate Director, Digital Business Services and Deputy CIO

About Nicole

Location

Physical Sciences building - Suite 009-013

digitalbusinessservices@flinders.edu.au

Digital Student and Teaching Services (DSTS)

About us

Digital Student and Teaching Services provides seamless, reliable, intuitive technology that supports student learning from application to graduation.

About DSTS

Leadership

Frank Buechele
Associate Director, Digital Student and Teaching Services

About Frank

Location

Information, Science and Technology (IST) building - Suites 263-27

Information Security and Identity

About us

We partner with the University stakeholders and IDS to ensure technology investments are governed, supported and strategically aligned, fit for purpose and continuously improve our digital services lifecycle.

About the team

Leadership

Jamie Armfield
Acting Chief Information Security Officer

Location

Information, Science and Technology (IST) building - Suite 368

Digital services

Are you looking for a digital service or need access or help with an IT system?

Go to digital services

IDS news

Support

Opening hours: 7:30am to 6:00pm, Monday to Friday, excluding public holidays

After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log a request via IT Support on your Flinders Dashboard (okta).