FAQs

Operations Team: cbgl.operations@flinders.edu.au.

The Operations team attempts to respond to all enquiries in reasonable time. If your request or query needs support from another team, we will send your enquiry to the appropriate team and advise you.

For urgent assistance call 8201 3300 or visit the Operations team location nearest to you. The College office is in the Social Sciences South building. College staff at these locations can assist with many enquiries.

We have a dedicated Contract Officer in the College. You can request this service using ServiceOne.

Further information is available on the contracts management page.

Current email distribution lists are available. Specific lists mean you can email all college staff (including those servicing a college but employed in central divisions) and academics in a given teaching program or research section.

Emails to distribution lists are moderated and approved by senior college staff before forwarding to the list. Moderation ensures that staff and student email contacts are appropriate and within reasonable volume limits.

Contact College operations at cbgl.operations@flinders.edu.au for assistance in using distribution lists or contacting a group not covered by a list.

If there are errors or out of date content, log a web content update request at Service One.

Send an email to cbgl.operations@flinders.edu.au and provide a little more detail so we can investigate and remedy where possible.
 

For all information on parking, please go to Parking. 

Staff are permitted to park in blue parking spaces, if travelling between meetings, with the appropriate vpermit, for 2 or 4 hours at a time. These permits are only valid with a current Flinders parking permit. This can be done via OKTA (vpermit), or view further information.  

Service specialists may request virtual guest permits on behalf of invited guests for hours or days at a time. The decision to provide and pay for guest and visitor parking remains at the discretion of the College.

To request virtual guest permits go to OKTA (vpermit) or view further information.

The College can also continue to reimburse guests’ receipts for parking via the parking machine or CellOPark receipts.

A small number of red University of Adelaide permits are available for staff to park within the University of Adelaide (city east) campus on a daily basis.  Please visit the College Office or send an email in advance to: cbgl.operations@flinders.edu.au.  

Staff will be required to sign for and return these permits within 24 hours.

The University commissions RICOH to manage all printer/photocopier/scanners (multi-function devices or MFDs) across all sites.  Using your swipe card or FAN and password  to release a document, you can print from any device in the University.  Further information is here. 

RICOH valets are onsite to monitor and provide toner, staples etc.  Paper is replenished by the Operations team regularly, and stored near each device.  Contact cbgl.operations@flinders.edu.au if local paper stocks have run out.

 For jams, please first attempt to fix the device yourself, following the instructions on the screen. If there is an un-rectifiable fault with an MFD ring 08 820 12345 and follow the prompts to alert the technician.

Individual printers in offices are being phased out.  There are no peripherals (e.g. toner) available for non-RICOH machines.

Please send an email to bgl.finance@flinders.edu.au who will be able to advise you of the current balances in your account.

Please log an Expense Reimbursement claim via Service One .

If this link fails, seek Expense Reimbursement from Service One (Accessed via OKTA) under the General - Finance menu. 

Email invoice to bgl.finance@flinders.edu.au along with the account number and authorisation to pay.

If you can't find what you are after, you can get further assistance by emailing bgl.finance@flinders.edu.au or call 8201 5155

Your supervisor will need to approve you having a University Corporate Credit Card. Please download the form and have your supervisor approve it.  There are guides that can help you on the Finance website.

Everyday stationery items are available in the following locations:

Requests for new items should be ordered through Service One.  Service One can be accessed through Flinders One via Okta.

This section is regarding equipment and services excluding those  arising from the running of an event.

There is a procurement process for large ticket items.  Purchase Orders are required for items greater than $20,000, and policies should be consulted for items of greater worth.

For smaller items, where the purchaser does not have a purchasing card, approval should first be sought from a budget-holder.  With authorisation, the Operations team can assist with the purchase.

Budget holders include the Teaching Program Directors (TPDs) for teaching related goods and services, Research Leads for those that are research-related , and the Director of College Services.  You may also wish to use a Consulting Fund which you manage. 

Once you have expenditure authorisation, or have ensured you have funds in your account, send an email to cbgl.operations@flinders.edu.au, giving precise details

• of the service/goods required
• the prices
• any other details that may make the process  easier e.g. known supplier
• date required if applicable
• provide the account to be debited

NOTE:  It is your responsibility to ensure you place your request with sufficient lead time to meet your requirements.

Any staff member can access maintenance services, for emptying bins, fixing taps etc. by lodging a request via Service One. If you log the request, you can action immediately, keep updated on the progress and follow up as required.  

Service One can be accessed through Flinders One via Okta.

Contact cbgl.operations@flinders.edu.au to advise of your request.

Call Security on 8201 2880 at any time to gain access.

If you do not have a phone look for a member of the Security team or call on one of the marked Security hotline phones which are at strategic locations around the campus.

A staff member can lodge a timetable change via Service One. Service One can be accessed through Flinders One via Okta.

Staff can book rooms for teaching, meetings and events.  The instructions for booking rooms can be accessed here.

The page is also linked under Workplace Support in the Staff web portal.

College Operations can assist with room bookings for restricted rooms. Please email cbgl.operations@flinders.edu.au for assistance with your room booking questions. 

For instructions on how to generate a class list please email BGLenquiries@flinders.edu.au. 

Approval is required for new technology from the Director of College Services. To order a new computer please refer to the computer order instructions to help you navigate this process.