Service One

At the moment there are over 80 service requests on Service One in six categories (Educational, Research, Facilities, Technology, General and Knowledge) and this number will continue to expand over the coming months. If you have an idea for a new service request you can use the 'Provide feedback' link at the bottom of any page inside Service One.

If you submit a service request on Service One you hold the role of ‘Requestor’. If you fulfil a service request submitted through Service One you hold the role of ‘Service Specialist’. Generally speaking, all staff with a valid FAN can be Requestors.

Service One is predominately a staff-to-staff service request tool whilst the CRM is focused on students. At present, there is no integration between the Service One and the CRM.

We recommend that you don’t use Internet Explorer for Service One, the browsers that work best are Chrome, Firefox or Safari.