IT security incidents present a risk to the operation of Flinders University and the University community. It is vital that all IT security incidents and weaknesses are identified and reported to ensure proper management and investigation to lower negative impacts to the University.
Security incidents that should be reported:
Contact IDS Security Services immediately with the following information:
Remove your device from the internet.
If you suspect a system has been compromised disconnect the system from the network - removing the network cable or disable wireless connectivity is the simplest method for doing this (do not power off the system).
Please take no action other than isolating the system until you have communicated with IDS Security Services.
Any observed security weakness in, or threat to, Flinders University IT services or any known or suspected breach of the Acceptable Use of Technology Procedures must be reported as soon as practicable to IDS Security Services using the listed contact details:
Do not attempt any system remediation such as performing a virus scan without explicit clearance from IDS Security Services. Depending on the nature of the incident, it may be necessary for the IDS Security Services to perform additional analysis of the affected system.
Depending on the seriousness of an incident IDS Security Services may coordinate the recovery of impacted IT systems or services. As a minimum, once it has been determined that a computer system has been compromised, the following steps must be undertaken:
IDS Security Services must provide clearance to reconnect or use a system that has been part of an incident investigation and recovery (suspected or confirmed).
Opening hours: 8am to 8pm, Monday to Friday, excluding public holidays
After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.
Sturt Rd, Bedford Park
South Australia 5042
CRICOS Provider: 00114A TEQSA Provider ID: PRV12097 TEQSA category: Australian University
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