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Email security

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Email security threat

Our email accounts are attacked on a daily basis. Spam, malware, phishing and impersonation emails are sent to all of us, and more than half of all email sent to Flinders is rejected for these reasons. When we open the wrong email, click on the wrong link or open the wrong attachment, we allow malicious people to take over our account or our computer, which can have bad consequences for you, your friends, your colleagues and the University.

As part of our ongoing security focus, we have added new features to our email security platform.

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URL protection

URL protection scans links in email to ensure links are safe prior to delivery. When you hover over a link, the attached address will start with: https://protect-au.mimecast.com. This allows our security system (Mimecast) to scan the link. If the linked site is deemed as safe, you will be allowed to continue as normal. If the linked site poses a risk, access will be blocked to ensure the protection of your files and the wider Flinders network.

What is Mimecast? 

Mimecast is a cloud-based email security service. Their technology is used for the University's email security features.

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Email security training

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How it works

When a link is shared in an email, a pop-up window will appear asking you, ‘do you think the link is safe?’ from time to time. You will be asked to review the information provided and click the appropriate answer.

When a link is unsafe

In the case of a link being deemed as unsafe (by Mimecast), you will receive one of two possible responses depending on how you answer the initial question. 

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When a link is safe

Similarly, in the case of a link being classified as safe, you will receive one of two responses depending on your answer to the initial question.

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Safety tips

Each response includes a ‘Safety Tips’ section that offers practical security advice to you.

Frequently asked questions

Do I need to report an unsafe link?

There is no need to report unsafe links unless you believe it has been blocked incorrectly.

How do I report an unsafe link that that I believe has been blocked incorrectly?

Contact the IDS service desk.

I usually hover over a link to confirm the website it will take me to, how can I do this now?

The website domain can still be seen when you hover over a re-written URL, it will appear at the very end of the URL.

Example

The URL: https://www.microsoft.com/en-au

Will be re-written to: https://protect-au.mimecast.com/s/wcx3yMJ6AMIly?domain=microsoft.com

I received an email from a colleague and the links do not point to https://protect-au.mimecast.com, are they safe?

Emails that are sent internally (between staff and/or students) do not have URL protection enabled. You should continue to be vigilant when clicking links from colleagues, and if you are suspicious report the email to the IDS Service Desk.

I received an email from someone outside of Flinders and the links do not point to https://protect-au.mimecast.com, are they safe?

Some links are exempt from URL protection as they come from known trusted sources.

Support for digital and IT services

Opening hours: 8am to 5.30pm, Monday to Friday, excluding public holidays

After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.

I need help...

Call 8201 2345

Log a support request

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Last Updated: 05 Jun 2020
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