FAQs

Explore the Service One application from your OKTA dashboard. It provides a single pathway for staff to request a service in one place. There are over 80 services available in Service One and this is rapidly expanding. There is also an extensive library of knowledge articles on many topics, to assist self-service.

Browse through these College FAQs, personalised to our College’s needs with responses to common enquiries.

If the service you need is not available on Service One, and/or your question is not answered in the FAQ's, please use these email contacts to seek an answer:

Our College contacts page is also a useful reference and provides key contacts and their responsibilities.

Responses are usually within 1-2 hours. We try to provide a response to all enquiries within 24 hours. If it is an issue or query that another team should be supporting, we will forward the enquiry to that team and copy you in. If your enquiry is urgent, please phone the College office on 8201 7900 option 2). 

New email distribution lists have been created across the University. These distribution lists will allow you to communicate with all College staff (including those who service a college but are employed in central divisions) and academics in a given Teaching Program or Research Section.

These distribution lists are moderated by senior college staff. Moderation is a process by which emails are checked and approved before they are forwarded. This is done to ensure staff and student email contacts are appropriate and within reasonable volume limits.

Contact chass.operations@flinders.edu.au if you would like further assistance to use the distribution lists, or need to contact a group that is not covered by a list.

The bottom left of each webpage has a ‘feedback and requests’ link.  This link will enable you to provide updates specific to the page and the College.  You can also submit a web content update via ServiceOne.

Contact chass.operations@flinders.edu.au so we can investigate and remedy where possible. 

We recommend the fix it yourself process for efficiency.  You can follow the instructions on the screen for a paper jam. Book a time with the College Support team via chass.operations@flinders.edu.au if you would like to become more familiar with the machines and basic troubleshooting.

If you need further assistance resolving the problem, please send an email to chass.operations@flinders.edu.au noting the issue, the machine id number and the machine brand and serial number to enable to the team to organise a service call if necessary.  The team will endeavour to resolve machine issues as quickly as possible and there are a number of alternative machines available to staff to use.

To add an alternative printer, go to the IDS support portal app on your desktop or via your start menu and choose the option ‘add a printer’. You will need the printer name (ie.HUMS12). Follow the instructions to add a printer.

Email chass.finance@flinders.edu.au who will be able to advise you of the current balance in your account.

Submit a request in Service One: Expense Reimbursement

Ensure the invoice is made out to Flinders University. Email the tax invoice to chass.finance@flinders.edu.au along with an account number to debit and approval to pay the invoice.

To find out the payment status of your invoice, submit a request in Service One: Payment status of a supplier's invoice.

Visit the corporate credit cards webpage or email creditcards@flinders.edu.au with your query.

For questions about FlexiPurchase, visit the FlexiPurchase webpage or email creditcards@flinders.edu.au.

Download the Application Form, NAB form and Certificate of Identity forms here. For further information on University corporate credit cards, visit the corporate credit cards webpage.

Submit a request in Service One: Credit card cash withdrawal.

Visit the travel policy and travel webpages.

You can submit a travel query in Service One: Travel query.

Submit a request in Service One: Request a customer invoice.

Enquire about an invoice raised by the University and/or check an incoming payment status in Service One: Revenue query.

Submit a request in Service One: Advance payment.

Submit a request in Service One: Reconcile an advance.

The purchase of gifts, gift cards, or vouchers requires approval prior to purchase.

Submit a request in Service One: Request for gift cards, certificates, vouchers and gifts.

The points below may assist you with further queries:

• The account number needs to be quoted in the Service One request
• If the items are to give to staff then there is an additional requirement to obtain approval from a member of the College Executive.
• Students do not have access to Service One so HDR Supervisors will need to complete a request on their behalf.
• When submitting an expense reimbursement or reconciling your University Corporate Credit Card, please attach a snip of the Service One final approval or quote the Service One number. 

For an externally funded tied research grant, the Grants Finance Team will automatically create a new project and notify you once the contract has been executed. You don’t need to submit a request.

For all other projects contact chass.finance@flinders.edu.au for advice.

Check Service One: Research Services for query request forms that may useful.

Contact grants.finance@flinders.edu.au for any other queries.

Contact chass.finance@flinders.edu.au with your questions.

Contact chass.finance@flinders.edu.au with your questions.

Everyday stationery items are located in the College utility rooms. 

Stock can be replenished from HUMS271 or by emailing chass.operations@flinders.edu.au

Gain approval from the appropriate person if required, and ensure you have the funds available in your account/your supervisor accounts

Send an email to chass.operations@flinders.edu.au, giving precise details

• of the service/goods required
• the prices
• any other details that may make the process easier e.g. known supplier
• date required if applicable
• provide the account to be debited

NOTE:  It is your responsibility to ensure you place your request with sufficient lead time to meet your requirements.

An alternative is to purchase the item using your corporate credit-card, or purchase personally and apply for reimbursement. Once a request for reimbursement is approved by a Supervisor, it will automatically be sent to the University’s finance system and paid within 2 weeks to your bank account. 

For further information please visit the employee expense reimbursement webpage.

Any staff member can access maintenance services, for emptying bins, fixing taps etc. by lodging a request via Service One. If you log the request you will have visibility over the progress and be able to follow up if required.

A request for this service, or to seek advice, can be lodged via Service One.

Call Security on 8201 2880 at any time to gain access. 

If you do not have a phone look for a member of the Security team or call on one of the marked Security hotline phones which are at strategic locations around the campus.

Refer to the room bookings page for the process for staff to book rooms or spaces for purposes that are not directly related to the teaching of topics, e.g. staff meetings, conferences and are not required to display on the student timetable.

The College Support Team can assist with room bookings for restricted rooms. Please email HASSenquiries@flinders.edu.au for assistance with your room booking questions. 

Additionally, a number of meeting/consultation rooms can be booked through Outlook calendar by double clicking on the required date and time, clicking on ‘scheduling assistant’, then on ‘add rooms’ and selecting the room you wish to use.  This will be sent to the College Support Team to approve.  The available rooms are:

• U_HUMN_234_Meeting Room.  This is the room adjacent the kitchen and has a capacity of 15.  It is not available daily between 12 and 2pm.
• U_HUMN_262_Meeting Room.  Capacity: 16. Facilities: large screen, skype.
• U_HUMN_270_Meeting Room. Capacity: 5. Facilities: large screen, skype.
• U_HUMN_203_Meeting Room. Capacity: 20. Facilities: large screen, skype.
• U_HUMN_256A_Meeting Room.  Consultation room.  Capacity: 3.  Facilities: workstation and phone.
• U_HUMN_236A_Meeting Room.  Consultation room.  Capacity 2.  Facilities: workstation.
• U_SSN_329_Meeting Room.  Capacity 6.  Facilities:  phone.  NB:  This room is kept locked.  Please call security to have them unlock the door prior to the meeting start time.

Staff in Social Sciences South may be able to access U_SSS_202_Meeting Room (capacity 16) and U_SSS_260_Meeting Room (capacity: 8).  Booking is through Outlook calendar as per above, however approval comes from BGL.  For queries about these rooms, please contact BGLenquiries@flinders.edu.au.

For instructions on how to generate a class list please email HASSenquiries@flinders.edu.au. If you do not have access to Student Two Production, please advise HASS Enquiries of this at the same time so that this can be arranged for you. 

Please email chass.marcomms@flinders.edu.au noting dates required, and the name of the event.

Approval is required for new technology from the Director of College Services. To order a new computer please refer to the computer order instructions to help you navigate this process.