
  • flinders.edu.au
  • Staff
  • Students
  • Library
Flinders University Logo Flinders University Logo
  • Employee resources

    Benefits and pay

    • Benefits and pay overview
    • Getting paid
    • Leave
    • Superannuation
    • Employee health plan
    • Employee assistance program
    • Staff discounts and offers
    • P&C forms, documents and guides

    Working at Flinders

    • Working at Flinders overview
    • Information for new staff
    • All job vacancies
    • Internal job vacancies
    • Enterprise agreement
    • Equal opportunity and diversity
    • Racial discrimination
    • Performance reviews

    Professional Development

    • Professional development overview
    • Academic promotion

    Manager & supervisor resources

    • Manager & Supervisor resources overview
    • Supervisor reference manual
    • Induction checklist
    • Inducting new staff
    Workday
    iEnrol login
  • Workplace support

    Doing your job

    • Digital services
    • Travel
    • Work health and safety
    • Finance and Procurement Services
    • Handling student complaints
    • Policy library
    • Risk management
    • Foreign Interactions

    Everyday needs

    • Searchable list of everyday topics
    • Room bookings
    • Flinders Press (Printing and copying services)
    • Flinders Print (staff printing)
    • Corporate Word and Powerpoint templates
    • Guide to updating your staff profile

    Your campus

    • Parking on campus (Bedford Park)
    • Parking and transport (Tonsley)
    • Building work - current projects and campus works
    • Virtual Business Blue and Guest parking permits
    • Campuses and floor plans

    Contractors

    • Contractors at Flinders
    • Information for contractors and subcontractors
    • Contractor safety
    • Permits and permission to proceed
    • Engaging a contractor
    Service One
    Okta
    vPermit
    FlinSafe
  • Teaching and research resources

    Teaching resources

    • Learning and teaching
    • Timetables
    • Academic integrity

    Research resources

    • Research support
    • Research contracts
    • Research integrity, ethics and compliance
    • Researcher training, development and communications
    • Research analytics and reporting
    • Research partnerships and commercialisation

    Funding opportunities

    • Funding opportunities overview
    • Philanthropic funding
    • Research grants and tenders
    • Teaching and learning awards
    Student Two Web
    Research Now login
  • Colleges and services

    Colleges

    • College of Business, Government and Law
    • College of Education, Psychology and Social Work
    • College of Humanities, Arts and Social Sciences
    • College of Medicine and Public Health
    • College of Nursing and Health Sciences
    • College of Science and Engineering

    Professional Services

    • Centre for Innovation in Learning and Teaching
    • Finance and Procurement Services
    • Flinders International Services
    • Governance, Legal and Risk
    • Information and Digital Services
    • Office of Communication, Marketing and Engagement
    • Office of Graduate Research
    • Office of Indigenous Strategy and Engagement
    • People and Culture
    • Property, Facilities and Development
    • Research Development and Support
    • Student Administration Services
    • Student Experience
    • Student Recruitment
    Service One
    Staff directory
  • flinders.edu.au
  • Staff
  • Students
  • Library
  • You have no saved courses.

    Continue to explore your course options.

     
    Explore our courses

    Your saved courses

    {{{courseName}}}
    mail_outline
    delete
    View all saved courses
  • Quick links 
    • Staff directory
    • Workday
    • Service One
    • Flinders dashboard (Okta)
    • Calendar
    • Semester dates
    • Bedford Park campus map
    • Parking
    • Policy library
    • Shop Flinders merchandise

 

Incoming payments (Revenue)

Workplace support Finance and Procurement Services Incoming payments (Revenue)

Invoicing a customer

To bill a customer for products or services, we generate an invoice in TechOne financials. Customers have 30 days to pay us from the date of their invoice. Invoice request forms should be emailed to your college/portfolio finance team. Invoices will be raised on receipt of a completed invoice request form. Before you provide products or services to a customer, make sure they have an up-to-date account with the university.

To bill a customer for products or services, you need to:

  1. Check whether the customer is on our bad debt history. If you have any questions, contact Accounts.Receivable@flinders.edu.au.
  2. Make sure the customer has an up-to-date account with the university.
    • To check on a payment status of an invoice please use Service One.
  3. Get a purchase order, contract or other authorised written confirmation that the customer will pay.
  4. Provide the products or services.
  5. Fill in the invoice request form and send it your College/Portfolio finance team to organise for an invoice to be generated and sent to the customer.

Payment options are listed on the invoice. Customers have 30 days to pay us from the date of their invoice.

Credit notes to adjust incorrect invoices

If we've overcharged a customer on an invoice, or the invoice is incorrect in some way, you can request an adjustment to the invoice. Please fill in the credit note request form, including the approval from the supervisor and backing documentation and send it to Accounts.Receivable@flinders.edu.au.

Useful links

     Credit Memorandum Policy
Refunding customer payments

Customers can request a refund if we've charged them correctly but they've overpaid by mistake. Refund requests can be made to Accounts.Receivable@flinders.edu.au.

Overdue invoices

If a payment is overdue we send a series of reminders, up to a final demand for payment after 90 days. If it looks like an invoice isn’t going to be paid, the Revenue officer will work with your unit to decide what to do next. That can mean:

  • adjusting or cancelling the invoice,
  • employing external debt collectors,
  • writing it off as a bad debt.

Useful links

     Management of Outstanding Debt Policy

Banking and receipting

If you receive payments or handle money in your area, you must keep all money secure and make sure payments are sent to the Revenue Team.

If your organisational unit has access to an approved cashiering and receipting system, it can issue receipts. If not, you’ll need to forward payments and required documentation to the Revenue Team to be processed.

 

Direct entries to the University Bank Account

Revenue Administration Officer is responsible for the allocation of the various daily deposits and withdrawals that are transacted on the University bank account. Transactions appear that have no clear reference by which they cannot be accurately identified are investigated to determine the appropriate allocation.

In exceptional circumstances a customer/organisation may wish to make a deposit directly to the University Bank Account without the earlier issue of an invoice. In such circumstances, please notify EFT.Remittance@flinders.edu.au with required documentation beforehand to assist in the timely subsequent allocation of funds.

 

Invoice payments

If you receive a remittance advice from a customer paying an invoice, forward it to EFT.Remittance@flinders.edu.au

Useful links

     Receipting, banking and Posting of University Income Policy

Cash & banking counter hours

Monday to Friday 2pm to 4.30pm

Location

Finance & Procurement Services
Union Building
Room 0.17

Online Payment System

Online Payments (OSS) is an online payments system used by Flinders University to administer and channel all the incoming payments to the University.

For more details please visit the Online Payments page or contact Revenue team.

Need help?

For invoicing and outstanding debt queries

accounts.receivable@flinders.edu.au

08 8201 5450

For all other Revenue queries

EFT.Remittance@flinders.edu.au

08 8201 2897

08 8201 2012

Flinders University Logo

Sturt Rd, Bedford Park
South Australia 5042

  • Glossary of terms and abbreviations
  • Current students
  • Staff directory
  • Flinders website

Follow Flinders

Facebook - Flinders University Twitter - Flinders University YouTube - Flinders University Instagram - Flinders University LinkedIn - Flinders University

Feedback and requests

Disclaimer

Accessibility

Privacy

CRICOS Provider: 00114A      TEQSA Provider ID: PRV12097      TEQSA category: Australian University

Last Updated: 05 Jun 2020
Fearless Logo

This website uses cookies

Flinders University uses cookies to ensure website functionality, personalisation, and for a variety of purposes described in the website privacy statement. For details about these cookies and how to set your cookie preferences, refer to our website privacy statement.

You consent to the use of our cookies if you proceed.

Accept and continue