Student Learning Support Service

The Learning Lounges are a safe study space for students across our campuses, staffed by learning advisors on weekdays. Students are encouraged to make use of the space to study. If they have a question or need help, a learning advisor is there to provide guidance on matters including academic writing, understanding assignment requirements, referencing, numeracy, and other general study skills.

Students can be encouraged to visit the Learning Lounge during opening hours for support with their assignments.

Studiosity’s services include 24/7 access for students to engage with a learning advisor online. There are two main services offered via Studiosity:

• Connect Live: students can speak with a learning advisor 24/7 via audio or text chat for support with English, maths, science, and general study skills.
• Writing Feedback: students can upload a draft assignment (up to 8,000 words) for comments, suggestions, and encouragement about how they can improve their work (turnaround generally between 2 – 6 hours)

Studiosity is embedded into all topic FLO pages for easy student access.

For students requiring extra academic support, extended consultations can be offered. These are referral only, one-on-one sessions of up to an hour duration with a senior learning advisor, focused on academic skills. Academic and support services staff are able to refer students to the SLSS for this additional support by submitting a Service One request.

To support students in resubmitting a failed assessment piece, the SLSS has developed the Back on Track Program; a step-by-step guide to successfully develop assessment resubmission. Back on Track links students with resources to help with study skills that often cause students to lose marks in their assessment (e.g., paraphrasing, referencing, integrating evidence, analysing the task, and interpreting feedback) and links to online and in-person learning support. 

The English for Academic Purposes (EAP) series of drop-ins, workshops, and sel-paced modules are a great way for students to improve their academic English skills. 

Content is themed around common assessment tasks including essay writing, oral communication and presentations, reflective writing, paraphrasing and referencing, case studies, and report writing. 

Resources and targeted interventions (such as workshops) are provided to support undergraduate students who may experience learning anxieties for STEM literacies. 

The SLSS has worked directly with several Topic Coordinators to pilot ‘reducing maths and test anxiety’ content into topics and have collaborated with Health, Counselling and Disability Services to develop a series of ‘Exam Preparation and Managing Procrastination’ sessions to help students overcome ‘exam anxiety’.

The team have also created animated video resources on overcoming test, exam and maths anxiety.

For more information, please email the SLSS directly.

The SLSS delivers short hybrid (in-person and online) Ready2Go academic preparation sessions during orientation including ‘understanding assignments and grades’, and ‘essential study skills for university’. These sessions were designed to assist students in areas they have indicated they want to know about when starting university. In addition to this, the sessions are available as online modules, year-round, via the SLSS FLO page.