Student System

Student System Uplift

The Student System is the go-to for students to manage key activities throughout their student journey including: updating details, enrolling in topics, registering for classes, viewing timetables and results, checking fees and making payments.

Over the years, students and staff have shared valuable feedback about the Student System, highlighting opportunities to make it more intuitive, efficient, and aligned with the experience we want for our students.

In response, we are giving the Student System a visual and usability refresh. The interface is being redesigned with new functionality to create a more intuitive, student-friendly experience that makes it easier for students to do what they need, from enrolment to timetables, results, and support. While functionality is important, it's also about reducing friction and improving the overall process for students and for the staff who support them.

We understand that support will be essential for a smooth transition. For a majority of staff, the impact will be minimal, mostly affecting how and where tasks are accessed and completed. All staff will be supported with resources to help them transition to the new refreshed experience, and our support team will engage with each department to work through specific impacts.

Due to launch later in the year, in time for 2026 enrolments, this web page will be updated regularly as new information becomes available.

Student System Uplift text and progress bar

Frequently asked questions

Please note, this section will be expanded as updates become available.

Overview
Access
Features
Support
Comms & Feedback

What other names is the Student System known as?

Staff may know it as eStudent, Student Management System, Student Information System, TechOne Student System, or Ci.

Students know it as Student System.

What changes are happening?

The student interface of the Student System is being refreshed with new functionality to create an enhanced, more intuitive, student-friendly system that makes it easier for students to do what they need, from enrolment to timetables, results, and support. While functionality plays a part, it's also about reducing friction and improving the process for students and for the staff who support them.

For a majority of staff, the impact will be minimal, with only a change in where you typically find and complete certain tasks. Where changes to staff processes are impacted, staff will be supported through the transition with training resources and support.

How will this improve the student experience?

The uplifted Student System offers a cleaner, more intuitive interface for a smoother experience. The new My Task feature helps students stay focused and navigate required processes with greater ease.

When will this be implemented?

We are aiming to release the uplifted Student System later this year in time for 2026 enrolments. There will be ongoing communications to keep students and staff informed.

What staff members will this impact?

Any staff member who regularly uses the Student System will notice some differences. For most staff, the impact will be minimal as changes to the staff view and management are limited. Where changes do occur, staff will be supported through the transition with training resources and support.

What's the difference between Compass and the Student System?

Compass is a website which connects students to a range of support resources, useful links, systems, and key dates. The Student System is the go-to for students to manage key activities throughout their student journey including: updating details, enrolling in topics, registering for classes, viewing timetables and results, checking fees and making payments.

Is this for Domestic or International Students or both?

Any students who currently use the Student System will continue to use the uplifted system.

Who has access to the Student System?

Students have access to the Student System once they have had their Student FAN provisioned to update their details, enrol, register in classes and do all their student administrative tasks. Staff have access to the Student Management System.

Will my access be different in the uplifted Student System?

For staff, existing information will still be available to you and you will be able to perform the functions you currently undertake in addition to a small range of new functionality we aim to deliver.

What information is housed in the Student System?

The uplifted Student System is an upgraded environment that replaces the current student interface, and houses information on a broad range of student administration processes including; applications, offers, personal details, financial information, scholarships, reports, sanctions, enrolment, class registration, results and graduation.

Does the Student System support students with accessibility needs?

The Student System includes features that support accessibility needs. Where the system has limitations, students will be offered support and resources to ensure an inclusive and equitable experience.

Is the Student System integrated with other systems?

The Student System is a core enterprise system which integrates with the majority of other university platforms.

Is the Student System mobile-friendly?

Yes, the system can be viewed on mobile devices. However, for more complex tasks, using a desktop is recommended for the best experience.

Can staff and students access the new system on any device?

Yes, but they will still need to login via Okta.

What happens if the Student System goes offline?

In the event of a system outage, students and staff will be informed and provided with timely updates through their university email.

Where can I go to for support?

We understand that the transition will affect teams in different ways. While many staff will experience minimal changes, all staff will receive training materials and support to ensure a smooth transition. Teams experiencing more significant changes will receive additional, tailored assistance from our support team to help manage the impact effectively. If you have any questions, please contact studentportalproject@flinders.edu.au.

Will training be available for staff on how to use the Student System?

Staff who regularly use the Student System will be supported with resources to help them transition to the uplifted experience. The project team will share updates regularly as we progress with the work and actively engage students, staff, and key stakeholders at each stage.

Is there a support guide for staff?

This web page will be populated with support information as it becomes available.

Is there support material staff can share with students?

Yes. Separate support materials will be created specifically for students and made available on this webpage as they are ready. In addition to this, the uplifted Student System will guide students through key tasks, including step-by-step instructions and helpful tips throughout their experience.

Was the Student System tested?

The uplifted Student System configuration is undergoing a continuous range of internal testing, user experience, and user acceptance testing.

Who can I contact about the Student System?

If you have any questions, please email studentportalproject@flinders.edu.au.

Is there a communication strategy to let students know about the changes?

Yes. Like you, we recognise the importance of clear communication to support a smooth transition. Students will be informed through direct emails, the PING newsletter, and social media channels. We’re also developing dedicated support materials to help guide them through the changes, with updates timed to align with academic milestones to minimise disruption.

Were staff consulted during the design and devolpment phase?

Yes. There has been, and continues to be, significant consultation with staff throughout the project. This has helped the project team understand the business requirements and build an improved student and staff experience.