Student System

Student System Uplift

The Student System is the go-to online platform where students manage key activities throughout their student journey including: updating their personal details, enrolling in topics, registering for classes, viewing timetables and results, checking fees and making payments.

In response to feedback on the system, we have launched a new, enhanced interface. Designed to be more user friendly and intuitive, the system refresh comes with new features such as:

a finance dashboard
immediate confirmation of online payments
in-system links to support resources via the Need help tab.

Tools and resources  

A suite of ‘How to videos’ has been created for students to reference. The videos provide step-by-step guidance to performing critical tasks in the system, and can be viewed on the Student System web page, accessible from in-system links.

Additionally, the steps to enrolling on the student website have been updated for domestic, international, HDR, and online students. There are also new system related FAQs on Ask Flinders.  

Flinders Connect and City Campus teams have received training and are ready to help students navigate the new system interface.

Staff impacts

The impact of the system refresh will be minimal for the majority of staff. However, all staff will be able to access resources to help them transition to the new interface.

Quick Reference Guides

Type	Quick Reference Guide
Troubleshooting	Troubleshooting in Student Portal
Staff	Portal Overview Guide
	CiA enquiry student finance dashboard
	How to change a formal name in CiA
	How to reprint an online payment receipt from ECR
	Hypercare Quick Reference Guide
Students	How to change personal details
	How to enter or change banking details
	How to pay fees online
	How to unschedule topics
	How to withdraw from topics
	Manage my course
	Plan and enrol - plan a study period wizard
	Plan and enrol via unscheduled column
	What is my research summary
Task Management	How to manually assign a task
	How to mark a task as complete
	How to extend a task due date
	How to respond to a task on behalf of a student

Frequently asked questions

Please note, this section will be expanded as updates become available.

Overview
Access
Features
Support
Comms & Feedback

What other names is the Student System known as?

Staff may know it as eStudent, Student Management System, Student Information System, TechOne Student System, or Ci.

Students know it as Student System.

What has changed?

The Student System interface (the students’ view) has been refreshed with new functionality to create an enhanced, more intuitive, user-friendly experience. The aim is to improve the process for students to perform their in-system tasks, and for the staff who support them.

How will this improve the student experience?

The uplifted Student System offers a cleaner, more intuitive interface for a smoother experience. The new My Task feature helps students stay focused and navigate required processes with greater ease.

When was this implemented?

The new system interface was launched on Monday 20 October 2025.

What staff members will this impact?

Any staff member who regularly uses the Student System will notice some differences. For most staff, the impact will be minimal as changes to the staff view and management are limited. Where changes do occur, staff will be supported through the transition with training resources and support.

What's the difference between Compass and the Student System?

Compass is a website which connects students to a range of support resources, useful links, systems, and key dates. The Student System is the go-to for students to manage key activities throughout their student journey including: updating details, enrolling in topics, registering for classes, viewing timetables and results, checking fees and making payments.

Is this for domestic or international students or both?

Any students who currently use the Student System will continue to use the uplifted system.

Who has access to the Student System?

Students have access to the Student System once they have had their Student FAN provisioned to update their details, enrol, register in classes and do all their student administrative tasks. Staff have access to the Student Management System.

Will my access be different in the uplifted Student System?

For staff, existing information will still be available to you and you will be able to perform the functions you currently undertake in addition to a small range of new functionality we aim to deliver.

What information is housed in the Student System?

The uplifted Student System is an upgraded environment that replaces the current student interface, and houses information on a broad range of student administration processes including; applications, offers, personal details, financial information, scholarships, reports, sanctions, enrolment, class registration, results and graduation.

Is the Student System integrated with other systems?

The Student System is a core enterprise system which integrates with the majority of other university platforms.

Is the Student System mobile-friendly?

Yes, the system can be viewed on mobile devices. However, for more complex tasks, using a desktop is recommended for the best experience.

Can staff and students access the new system on any device?

Yes, but they will still need to login via Okta.

What happens if the Student System goes offline?

In the event of a system outage, students and staff will be informed and provided with timely updates through their university email.

Where can I go to for support?

Staff who are highly impacted by the system uplift received training prior to its launch. A series of quick reference guides have also been developed to provide further support.

Will training be available for staff on how to use the Student System?

Staff who regularly use the Student System received training and have access to resources to help them navigate the new environment. If you have any questions about training email studentportalproject@flinders.edu.au

Are there support guides for staff?

You’ll find quick reference guides on this web page, and more resources on the Student Management web page

Is there support material staff can share with students?

Yes. A suite of ‘how to’ videos, and new ‘steps to enrolment’ have been created for domestic, international, HDR and online students, to help them navigate the Student System enhancement. In addition, there are in-system tips and step-by-step instructions providing guidance as to how to perform key tasks. For more information students.flinders.edu.au/student-system

Was the Student System tested?

Yes. The uplifted Student System underwent much technology, user experience and user acceptance testing before being pushed live.

Who can I contact about the Student System?

If you have any questions, please email studentportalproject@flinders.edu.au.

Was there a communication strategy to let students know about the changes?

Yes. Students were communicated with at various intervals in the lead up to the system outage and enhancements being pushed live. Every channel available was employed including direct emails, SMS, PING, Staying in the loop (HDR students), and social media.

Were staff consulted during the design and devolpment phase?

Yes. Significant consultation was undertaken with staff throughout the project. This helped the project team to better understand business requirements and to build an improved user experience.