The objective of IDS Incident Management is to return digital services at Flinders University to normal service levels as quickly as possible with minimum disruption to stakeholders.
To drive continuous improvement, the Incident Management Process ensures that a record of incidents are kept for reporting purposes and integrated with other processes, such as problem and change management. Incidents may identify areas of risk and control deficiencies, therefore the recording of incidents is central to learning and improving the quality of the services provided by Flinders University.
Definition of an incident: An unplanned interruption to a digital service or a reduction in the quality of a digital service. A failure or imminent failure of a configuration item that has not yet impacted a service is also an incident.