Business Improvement
About us
The Business Improvement (BI) team collaborates with the business to deliver value to its customers. We improve business processes through application of Lean Six Sigma, Design Thinking and Agile principles to develop customised solutions, including automation, and enable successful change for a better service experience.
Key services
- Process analysis
- Process improvement
- Robotic Process Automation (RPA)
- Continuous Improvement Program (CIP)
The Business Improvement program is governed by the Business Improvement Program Board. The Board reviews ongoing project progress, prioritises project pipeline and provides general guidance for project delivery.
The Board members, in alphabetical order, are as follows:
- Alistair Randall , Vice President & Executive Dean, College of Science & Engineering
- Chris Bishop, Director – College Services, College of Business, Government & Law
- Christopher Kee - Dean (Education), College of Business, Government and Law
- Corey Wallis - Acting Business Improvement Lead
- Joanne Arciuli - Professor and Dean (Research) - College of Nursing and Health Sciences
- Julianne Fox, Executive Officer, College of Nursing & Health Sciences
- Mary Katsikitis – Dean (People & Resources) College of Education, Psychology and Social Work
- Matt Schultz, Director - International Recruitment, Flinders International
- Michelle Gander, Director – College Services, College of Humanities, Arts & Social Sciences
- Nicole Fishers, Associate Director & Deputy CIO, IDS
- Peter Torjul, Director - Student Recruitment
- Richard Porter, CFO
- Sally Wheldrake - Director, Research Development and Support
- Student enrolment progression
- Student rate of completion
- Timetabling
- Credit transfer application – International
- Continuous Improvement Sessions – University wide
- Casuals engagement process
- Casual academic payment
- Additional hours requests
- International travel
- Conflict of interest
- Employee variation
- Expense reimbursement
- Staff service catalogue
- Course & topic approval process
- Research Income Certification
- Credit Transfer Application - Current domestic students
- Finance systems access
- Requisites waiver
- Finance systems review
- Improving compliance in WIL
- Chancellors' Letter of Commendation
- WIL - InPlace review
- Casual Academics - EPSW
- Student complaints & misconduct
- Domestic travel
- Transnational Education review
- Micro-credentials
- Non research income certification
- Responding to incidents of sexual harassment & assault
- Non-award courses
- Research grants finance administration (post-contract)
- Managing completions process
- Indicative fees
- Reporting for Equal Opportunity and Diversity cases
- Leave of absence
- RPA – Finance roadmap
- Chat bots
- Travel
- Professional accreditation
Leadership
Corey Wallis
Acting Business Improvement Lead
Want to share a process improvement idea?
Please fill out the process improvement form.
Customer testimonials
“Well done on this significant piece of work. I well and truly understand how challenging it is to present such complexity in a neat and clear way – and then get consensus on it!”
Associate Director – Educational Quality
“I would also like to pass on my thanks to the team for such an excellent job. Those that have been involved in this process over the years would know what an absolute headache it has been to work through the manual processes, so this is a fantastic achievement. Again, a big thank you – fantastic outcome!”
Director – Student Administration Services
“Thank you for the amazing progress this year.
I really appreciate all the efforts to make such great strides and know that it wasn’t an easy task for a variety of reasons.”
Pro Vice Chancellor – Learning and Innovation
Meet the team
- Corey Wallis - Acting Business Improvement Lead / Solution Lead
- Jack Kammala - Training Specialist
- Jasmine Malhotra - Senior Business Analyst
- Remon Abdo - Business Analyst
- Linn Kaing - Business Analyst
- Micaela De Luca - Business Analyst
Sturt Rd, Bedford Park
South Australia 5042
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CRICOS Provider: 00114A
