About us
The Business Improvement (BI) team collaborates with the business to deliver value to its customers. We improve business processes through application of Lean Six Sigma, Design Thinking & Agile principles to develop customised solutions, including automation, and enable successful change for a better service experience.
Key services
- Process analysis
- Process improvement
- Robotic Process Automation (RPA)
- Continuous Improvement Program (CIP)
The Business Improvement program is governed by the Business Improvement Program Board. The Board reviews ongoing project progress, prioritises project pipeline and provides general guidance for project delivery.
The Board members, in alphabetical order, are as follows:
- Alistair Randall , Vice President & Executive Dean, College of Science & Engineering
- Chris Bishop, Director – College Services, College of Business, Government & Law
- Ian Smith, Director – College Services, College of Medicine & Public Health
- Jodieann Dawe, Director – Research Development & Support (Chair)
- Julianne Fox, Executive Officer, College of Nursing & Health Sciences
- Matt Schultz, Director - International Recruitment, Flinders International
- Michelle Gander, Director – College Services, College of Humanities, Arts & Social Sciences
- Nicole Fishers, Associate Director & Deputy CIO, IDS
- Peter Torjul, Director -Student Recruitment
- Richard Porter, CFO
- Zarine, Business Improvement Lead
- Non-award courses
- Student enrolment progression
- Student rate of completion
- Managing completions process
- Research grants finance administration (post-contract)
- Continuous Improvement Sessions – University wide
- Casuals engagement process
- Casual academic payment
- Additional hours requests
- International travel
- Conflict of interest
- Employee variation
- Expense reimbursement
- Staff service catalogue
- Course & Topic Approval process
- Research Income Certification
- Credit Transfer Application - Current domestic students
- Finance systems access
- Requisites waiver
- Finance systems review
- Improving compliance in WIL
- Chancellors' Letter of Commendation
- WIL - InPlace review
- Casual Academics - EPSW
- Student complaints & misconduct
- Domestic travel
- Transnational Education review
- Micro-credentials
- Non research income certification
- Responding to incidents of sexual harassment & assault
- Leave of absence
- RPA – Finance roadmap
- Timetabling
- Travel
- Revenue recognition
- Reporting for Equal Opportunity and Diversity cases
- Credit transfer application – International
Leadership
Zarine
Business Improvement Lead
Sturt Rd, Bedford Park
South Australia 5042
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