Professional Services Directory - Flinders University Staff

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CMPH Professional Services

Flinders University operates within a matrix structure that promotes collaboration and shared expertise across colleges and central divisions. In this model, specialist professional services teams (such as Finance, People and Culture, Information and Digital Services, Marketing and Communications, Research Support, and Education Services) work across the College’s academic units, research centres, and clinical partnerships. Some teams have staff embedded directly within the College as well as a central team, while others operate entirely from a central location. This ensures CMPH staff receive consistent, high-quality support alongside strong local knowledge and relationships.

Professional staff in the College are committed to providing responsive, high-quality services. The team is hardworking, approachable, and always looking for ways to improve how we support and engage with our College community.

Explore the Professional Services Directory below for an introduction to each team and their areas of responsibility across CMPH.

This Professional Services directory helps CMPH staff easily connect with the right professional teams and services for advice, guidance, and operational support. Use the in-page links on the right to find what you need and explore available services. Use the button below to request an update if any information has changed.

Request an update

College & Central Teams

Student Admin Services

Research Development & Support

People & Culture

Marketing & Student Recruitment

Properties & Facilities

Work Health & Safety

Graduate Career Readiness

Alumni and Advancement

College Team Only

College Executive Support

Technical Services

Clinician Support

Finance

Central Team Only

International Engagement

Information & Digital Services

Legal Services

Student Administration Services (SAS)

College Team

Support or service	Best way to request
Student administrative support and assistance – first point of contact for general student enquiries	cmph.enquiries@flinders.edu.au 08 7221 8200
Enrolment Resource Officers – class registration for students and room bookings for teaching	cmph.ERO@flinders.edu.au
Enrolment and Course Advice - provides enrolment advice and creates and updates personalised study plans	cmph.eca@flinders.edu.au
Assessment Support – support with grades and facilitating assessment items	MD assessment enquiries mdassessment@flinders.edu.au General assessment enquiries cmph.assessment@flinders.edu.au
Student Progress – coordinating student progression	cmph.studentprogress@flinders.edu.au
OSCE support	Osce.mph@flinders.edu.au

Central Team

Support or service	Best way to request
Student Finance and Scholarships	studentfinance@flinders.edu.au
Enrolment Services – complex enrolments and records	enrolment.services@flinders.edu.au
Examinations and Graduation	examinations@flinders.edu.au graduation@flinders.edu.au
Flinders Connect – in-person, phone and online support for student related issues	CRM/Ask Flinders 1300 354 633 (option 2)
Admissions	UG Courses (StaffUseOnly) -ug_courses@flinders.edu.au PG Courses (StaffUseOnly) - pg_courses@flinders.edu.au

Research Development and Support (RDS)

College Team

Support or service	Best way to request
Research Now applications for Dean (Research) approval	cmph.research@flinders.edu.au
CMPH Fellowship application form for Dean (Research) pre-approval	cmph.research@flinders.edu.au and College RDS SharePoint site
Internal Research Funding schemes, including FHMRI funding schemes and University-wide funding schemes	cmph.research@flinders.edu.au and College RDS SharePoint site
Grant funding Pre-Award and Post Award - administration support and advice	cmph.research@flinders.edu.au
FHMRI Flagship and Impact Program support	cmph.research@flinders.edu.au
CMPH/FHMRI clinician engagement support for research and assistance with any research-related enquiries	cmph.research@flinders.edu.au
Identification of research funding opportunities	cmph.research@flinders.edu.au
Support for externally funded Grant applications, including strategic application review	cmph.research@flinders.edu.au
Consumer engagement in research – support and advice	consumers@flinders.edu.au
HDR student queries specific to CMPH	HDRsupport.CMPH@flinders.edu.au
HDR Research Student Maintenance (RSM) - annual application for funding	cmph.research@flinders.edu.au
Scheduling a HDR Milestone presentation	HDRsupport.CMPH@flinders.edu.au
Potential new HDR supervisor	HDRsupport@flinders.edu.au
Register to attend Inspiring Leader Seminars	https://www.eventbrite.com/cc/fhmri-inspiring-leaders-seminar-series-3456589
Nominate an Inspiring Leader Seminar speaker	College RDS SharePoint site
Adding an event to the shared FHMRI calendar for planning visibility	Cmph.research@flinders.edu.au
Subscribe to FHMRI eNewsletters (CMPH & FHMRI)	College RDS SharePoint site

Central Team

Support or service	Best way to request
Central access point for research information across all relevant topics – the Research Development and Support One Stop Shop	https://staff.flinders.edu.au/research
Request for Research Contract drafting and execution including funding agreements, collaboration agreements and materials transfer agreements	Service One "research contract" request or Research.contracts@flinders.edu.au
General enquiries regarding research grants and tenders; grant application compliance checking prior to submission	Research Grants and Tenders Team will field all enquiries. There are also scheme-specific teams: research.grants@flinders.edu.au NHMRC + MRFF: nhmrc@flinders.edu.au ARC: arc@flinders.edu.au International, Government, Industry, Internal & Tenders: igii@flinders.edu.au
Post-award funding agreements and support for NHMRC and ARC schemes	NHMRC + MRFF: nhmrc@flinders.edu.au ARC: arc@flinders.edu.au
Research Integrity, Ethics & Compliance	Animal: animal.welfare@flinders.edu.au Human: human.researchethics@flinders.edu.au Biosafety: belinda.cox@flinders.edu.au Defence export controls & biosecurity: defence.exports@flinders.edu.au Research Integrity Manager: hendryk.flaegel@flinders.edu.au
Advice on large research funding bids or significant partnership opportunities	Strategic Research Partnerships strategic.partnerships@flinders.edu.au
Advice on research commercialisation, including intellectual property	Flinders commercialisation team IP@flinders.edu.au
Research training, development and communication, including FastStart Induction sessions for new researchers	researcherpd.rds@flinders.edu.au
Early career researcher university-wide mentoring program	researcherpd.rds@flinders.edu.au

People and Culture

College Team - P&C

Support or service

Best way to request

CMPH Recruitment - supports hiring managers with recruitment to vacant positions

Nathan Solly, Recruitment Advisor
7421 9239
nathan.solly@flinders.edu.au

Cristina Baggio, Recruitment Officer
8432 4199
cristina.baggio@flinders.edu.au

P&C Business Partnering

Workforce planning
Organisation design and management of change
Initial and routine case management
Support supervisors in local workplace disputes
Performance and capability
Employee engagement
Recruitment support in conjunction with central recruitment team

P&C shared mailboxes:

CMPH:
cmph.pc@flinders.edu.au

CMPH Rural and remote:
rrh.pc@flinders.edu.au (RRH staff)

Central Team - P&C

Support or service	Best way to request
Recruitment enquiries	recruitment@flinders.edu.au
Payroll enquiries	payroll@flinders.edu.au
Employment enquiries - processing and administration of tasks associated with the employee lifecycle	employment@flinders.edu.au
Benefit related enquiries (super)	benefits@flinders.edu.au
Organisational Development and Diversity - university strategies and programs	organisational.development@flinders.edu.au
Learning and Development: Development programs and initiatives Funding initiatives to support professional staff learning	professional.development@flinders.edu.au
Equity, Diversity and Inclusion - support and implement EDI strategies	equal.opportunity@flinders.edu.au

Marketing and Student Recruitment

College Team

Support or service	Best way to request
College Marketing Strategy	cmph.marcomms@flinders.edu.au
College Communications	cmph.marcomms@flinders.edu.au

Central Team

Support or service	Best way to request
Marketing and Student Recruitment (MSR) - strategic marketing and student recruitment initiatives	Marketing and Student Recruitment webpage

Properties, Facilities and Development

College Team

Support or service	Best way to request
Building or room access	Via Service One "Building and Room Access"
Car parking and Fleet vehicle booking	Via Service One "Car parking query" or "Fleet vehicle booking"
Caretaking assistance	Via Service One "Caretaking assistance"
CIP / Non-CIP projects or building project or minor works queries	Via Service One "Building project query"
Sustainability information and plans	Via Service One "General property or facilities" query
Cleaning and waste recycling	Via Service One "Waste and recycling"
Maintenance assistance	Via Service One "Maintenance"

Central Team

Support or service	Best way to request
General Property or Facilities query services including asset management, leasing/real property	Via Service One "General property or facilities" query
Office signage	Via Service One "Office Signage"
Ordering furniture	Via Service One "Ordering furniture or loaning artwork from FUMA"
Space allocations, space configurations, space planning	Via Service One "Space Allocation"
Information on retail management	Via Service One "General property or facilities" query
Floor plan query	Via Service One "How do I access University floor plans?" or send an email to CSPC or space planning team in charge for the college.
Customer services	Via Service One "General property or facilities" query

Work Health and Safety (WHS)

College Team - WHS

Support or service	Best way to request
General WHS Advice	Email cmph.WHS@flinders.edu.au
Help/feedback on RAs and SWPs	Email cmph.WHS@flinders.edu.au
Ergonomic workstation assessments	Email cmph.WHS@flinders.edu.au
Field Trip risk verification	Start the field trip process on FlinSafe
Investigation on Incidents/Hazards	Put an incident or hazard into FlinSafe
Help/feedback on Event Safety	Start/complete the relevant event documentation and contact cmph.WHS@flinders.edu.au with any questions

Central Team - WHS

Support or service	Best way to request
Event safety advice	whs@flinders.edu.au

Graduate Career Readiness

College Team - Work Integrated Learning (WIL)

Support or service	Best way to request
Work Integrated learning support for new and existing WIL topics, including placement documentation & agreements and student preparation & compliance	cmph.placements@flinders.edu.au or phone 7221 8390
Promotion/allocation of WIL opportunities to students as per requirements of the discipline	cmph.placements@flinders.edu.au or phone 7221 8390
Support industry engagement and industry meetings by providing process timelines and agreement information	cmph.placements@flinders.edu.au or phone 7221 8390
Monitoring and reporting - student experience while on placement	cmph.placements@flinders.edu.au or phone 7221 8390
Sourcing and reporting - WIL host feedback	cmph.placements@flinders.edu.au or phone 7221 8390
Support and advice on the development and operational delivery of WIL programs	Kahlene.michalanney@flinders.edu.au or phone 8201 2603

Central Teams

Support or service	Best way to request
Employer engagement activities including career festivals, employers on campus, jobs lists, other employment-focused activities	Philippa – Philippa.spencer@flinders.edu.au 8201 2220 Careers Team – careers@flinders.edu.au 8201 2832
Initiating and supporting industry engagement for education outcomes	Philippa – Philippa.spencer@flinders.edu.au 8201 2220 Career Team – careers@flinders.edu.au 8201 2832
Supporting embedding of career learning into curriculum	Meg Alexander -margaret.alexander@flinders.edu.au 8201 2831 Careers Team – careers@flinders.edu.au 8201 2832
CareerHub online career resources and job listing	careerhub.flinders.edu.au 8201 2832
Student engagement activities supporting career readiness including collateral, career support pop-up activities, extra-curricular career learning, social media, videos etc.	Tracey Noah – tracey.noah@flinders.edu.au Careers Team – careers@flinders.edu.au 8201 2832
Strategic career readiness advice and curriculum planning, including WIL policies, procedures, embedding constructively aligned and scaffolded career learning / WIL into course curriculum	Nalini Klopp – nalini.klopp@flinders.edu.au 8201 2978

Alumni and Advancement

College Team

Support or service	Best way to request
Vital Connections Alumni Magazine – showcasing college	Contact morgan.pearse@flinders.edu.au
Alumni data and statistics for APAC reporting	Contact morgan.pearse@flinders.edu.au
Promotion of college events/researchers/news/offers etc in monthly Alumni Enews	Contact leonard.rowe@flinders.edu.au or morgan.pearse@flinders.edu.au
Event assistance (for milestones or other college events) – providing alumni guest lists, advice on what events alumni would enjoy, how to involve the events and other related teams, etc.	Contact morgan.pearse@flinders.edu.au
Alumni speakers – connecting college with alumni who are leaders in their field to share their insights/knowledge with students and staff	Contact morgan.pearse@flinders.edu.au
Mentoring – investigate possibilities for mentoring programs or linking you with alumni who would be willing to act as mentors	Contact morgan.pearse@flinders.edu.au
Honorary and Alumni Award nominees – work with colleges to put forward nominations for Honorary and Alumni Awards	Contact morgan.pearse@flinders.edu.au
Presentations – present certificates etc. at student award ceremonies	Contact morgan.pearse@flinders.edu.au
EDM’s – contact Alumni via electronic direct mail to promote course discounts, college events etc.	Contact morgan.pearse@flinders.edu.au

Central Team

Support or service	Best way to request
Encounter Alumni Magazine – showcasing University students/alumni/researchers/staff/events/milestones etc.	Contact leonard.rowe@flinders.edu.au
Promotion of University events/researchers/news/offers etc in monthly Alumni eNews	Contact leonard.rowe@flinders.edu.au
Alumni Awards Ceremony/Gala Dinner coordination	Contact kim.pryor@alumni.edu.au

College Executive Support

College Team

Support or service

Best way to request

The College Executive Support team, led by the Senior Executive Officer, provides calendar and meeting support to the College Executive and associated governance meetings. The team also manages mail, stationery, onboarding, and can assist with general enquiries

College Executive Support team: cmph.operations@flinders.edu.au

Senior Executive Officer: julie.rayner@flinders.edu.au

Technical Services

College Team

Support or service	Best way to request
Research Technical Support (services offered to researchers)
Research support – shared equipment and facilities (cell culture, centrifuge labs, Chemidoc, Nanodrop, ELGA ultrapure water systems, fume hoods), equipment inductions, EZ Booking, equipment maintenance.	Cmph.techservices@flinders.edu.au
Research support – controlled environments - cold and freezer rooms, ultracold freezers, cryogenic dewars/storage, dry ice (snow horn), liquid nitrogen	cmph.controlledenvironments@flinders.edu.au
Research support – stores and logistics -Deliveries, HMRB Consumables Store, Thermo Supply Centre (coming soon), laboratory gases, HMRB consumables subscription	cmph.HMRBstore@flinders.edu.au
Research support – Washup and sterilisation - labware washup (shared and lab specific), autoclaving	cmph.washup@flinders.edu.au
Research support – Chemical - chemical waste disposal, chemical segregation, Chemwatch	cmph.chemicals@flinders.edu.au
Biosafety/ Biosecurity – general biosafety and biosecurity support, Pre IBC application support and risk assessments, IATA packaging of biological samples for transport	cmph.biosafety@flinders.edu.au
Research and Education Support (services offered to researchers and teaching academics)
Biomedical engineering – equipment repair/maintenance	adolfus.padamadan@sa.gov.au
Biomedical engineering – custom equipment design and building	Olivia.Lockwood@sa.gov.au
Research Technical support – Bioplatforms	A detailed description of equipment/ services and bioresources are listed for each bioplatform can be found on the FHMRI website: https://www.flinders.edu.au/fhmri/platforms/facilities
Microscopy - a multi-disciplinary team providing advanced microscopy, microanalysis, spectroscopy, and imaging services for researchers using our facility or businesses seeking expert support to improve products and services	cmph.microscopy@flinders.edu.au
Omics - supports research across neuroscience, biotechnology, cancer, ophthalmology, intracellular signalling, and immunology	omics.facility@flinders.edu.au
Genomics – Whole genome, whole exome, enzymatic methyl-seq, single cell RNA, spatial transcriptomics, total RNA or mRNA, chromatin immunoprecipitation sequencing, small RNA seq, Assay of transposase accessible chromatin, metagenomics, microbial profiling, amplicons	genomicsfacility@flinders.edu.au
Flow Cytometry - Identify and characterise a wide range of cell types, sort and purify cell fractions, assess cell functions, measure mitochondrial membrane potential, analyse DNA, measure cell death (apoptotic and necrotic), analyse small particles, e.g. exosomes and micro-plastics	cmph.flowcytometry@flinders.edu.au
Pre-clinical Services – general animal monitoring, assistance with injections. Breeding programs, general housing of animals, DAFF importing and clearance from quarantine. Surgical assistance. Basic hands-on training for animal handling and injections/ blood collection	Roxanne.Collingwood@flinders.edu.au
Neurological Tumour bank/ Brain Bank - Brain tumour tissue (all tumour types), normal (control) brain tissue, blood (whole blood, plasma, buffy coat)	SANTB@flinders.edu.au
Education Technical Support (services offered to teaching academics)
Simulated learning Environments	sle@flinders.edu.au
Anatomy	cmph.anatomy@flinders.edu.au
Multipurpose Teaching Facility	cmph.MTF@flinders.edu.au

Clinician Support

College Team

Support or service	Best way to request
Timetable/calendar invites for MD1, 2,3 & 4	clinicians@flinders.edu.au, in person, or MD teaching resources meetings
CPD Certificates	clinicians@flinders.edu.au or in person
Academic status queries / applications	clinicians@flinders.edu.aul or MD Resources for clinician educators link
EOI teaching	clinicians@flinders.edu.au or MD Resources for clinician educators link
Support for visiting & new clinicians (wayfinding, parking, lecture theatre support)	clinicians@flinders.edu.au or in person
Recording Pod bookings and support	clinicians@flinders.edu.au or in person
Clinician engagement events	clinicians@flinders.edu.au or in person
Connecting with clinicians	clinicians@flinders.edu.au or in person
Liaison point for clinicians for other services in the University	clinicians@flinders.edu.au or in person

Finance

College Team

Support or service	Best way to request (external research grants)	Best way to request (other (inc. non-external research)
Tech 1 project creation	Finance receives a Service One (Contract Management System) notification when contract is finalised/varied. No action from the CI is required.	Service One - requestor to submit a “Project Account”
Revenue Invoices raised	Through CMS based on milestone due dates. NOTE: If a milestone/revenue is dependent on Researcher activity. The Researcher needs to mark the milestone as “in progress” for it to workflow to Finance to raise the invoice.	Service One - requestor to submit a “Request a customer invoice” Should the invoice need to be cancelled (credit note), Service One - requestor to submit “Cancel an invoice”
Invoices for payment	MIA/Schedule 2/Research Agreement invoices to grants.finance@flinders.edu.au Provide the CMS Contract number (CNTRXXX) and cost centre project with the invoice. Many automatically go here as it is specified in the Contract	Invoices to invoices@flinders.edu.au cc: cmph.finance@flinders.edu.au Provide the Tech 1 details, cost centre and project number
Journals	Service One - requestor to submit “Project Expense transfer”	Service One - requestor to submit “Project Expense transfer”
Acquittals	Acquittal/final financial report milestones are recorded in the Contract Management System based on the contract. Cis should not need to request an Acquittal/final financial report.	For non-research acquittals pls email cmph.finance@flinders.edu.au
Follow on outstanding Accounts Receivable	Grants.Finance@flinders.edu.au	Cmph.finance@flinders.edu.au
General Queries	Grants.Finance@flinders.edu.au	Consulting, Advanced Studies, Student Support, Operating Tied (non-research) cmph.finance@flinders.edu.au
Regular meetings with Cis on status of all active grants	Email to request a meeting Grants.Finance@flinders.edu.au

Central Team

Support or service	Best way to request
Request access to Finance Systems including Tech 1, Basware	Digital Services webpage
New credit cards/change credit card limits	Service one requests - “Apply for a credit card” or "Cancel or replace a credit card”
Support/training on credit cards	Creditcards@flinders.edu.au
Follow up on over-due credit card transactions	Creditcards@flinders.edu.au
Nutrip support	Nutrip@flinders.edu.au
Purchase Orders	Submit form to cmph.finance@flinders.edu.au
Invoices coded in Basware	Cmph.finance@flinders.edu.au
Queries on invoices ie. where is invoice, why not paid? etc.	Accounts@flinders.edu.au cc: cmph.finance@flinders.edu.au
Issues with auto Tech 1 Reports or System issues	Finance.systems@flinders.edu.au
Gift Card approvals	Service One - Request for “Gift cards, certificates, vouchers and gifts" NOTE: Finance does not purchase gift cards for you.

International Engagement

Central Team

Support or service	Best way to request
Flinders International is the University’s international portfolio and comprises international recruitment, international engagement and international student support.	International engagement webpage

Information and Digital Services (IDS)

Central Team

Support or service

Best way to request

Information and Digital Services (IDS) provides information and digital technology services and support to the Flinders University staff and student community.

Core services include:

IT support services (IDS Service Desk)
Audio visual, simulation and event services
Management information and data analytics services
Cloud, network infrastructure and telephony services
Enterprise platform and application management
Information security and identity access management services
High Performance Computing (HPC) and research data storage

Information and Digital services webpage

Legal Services

Central Team

Support or service	Best way to request
Assistance with Litigation	Submit a Service One request: Contract matters should be made under a “non-research contract” request Research contracts via a “Research Contract” request Other legal matters – via a “Legal Matter” request Insurance matters – via an “Insurance Query” request For policy feedback and advice visit Flinders Policies or contact policy@flinders.edu.au Review of contracts and advice and representation as needed. Research contracts (such as grants) should in the first instance be directed to Research Development and Support (RDS).
Contract planning, drafting, review and negotiation
Dispute resolution (contracts, employment etc.)
Freedom of Information (FOI) advice
Intellectual property advice
Legal compliance advice
Managing external legal service providers
Privacy law and policy advice
OTHERS under the Governance, Legal and Risk Team
Insurance Queries
Flinders policies