To access digital services at Flinders you will need a Flinders Authentication Name (FAN). The FAN is your Flinders username and will provide you with seamless access to a University managed computer and a range of University digital services.
You will receive your FAN via SMS once you are registered on the HR system at the University.
When activating your FAN you will need to enter:
If you are working with us and need access to Flinders IT services but you don’t hold a payroll number (eg a contractor, affiliate staff, visiting academic or visiting professional), you will be sponsored by an authorised person at Flinders. You will receive an email on your first day with the details so you can activate your FAN.
Once you activate your FAN, follow the steps below for password reset.
Go to your Flinders dashboard (Okta). Click on your account name in the upper right corner and click on Settings.
Click on Edit Profile and enter your password to verify.
Go to Personal Information. Click on Edit and enter your personal email address as your secondary email.
Go to Forgot Password Text Message. Click on Add Phone Number. Select Country and enter your Phone number.
Please ensure you keep your FAN and password secure.
Here are some tips for keeping your account safe:
If you are having trouble formulating an appropriate password, try out the Norton Identity Safe Password Generator.
In addition to username and password, you can add a second authentication factor such as one-time PIN generated at the time of your login.
First, email email@example.com for MFA to be enabled for your FAN account.
Then follow the steps below to activate MFA.
Go to Okta dashboard
Click on your name in the upper right corner and select Settings
Click Edit Profile and enter your password
Go to the Extra Verification section and click Setup next to the option you want to use and follow the screen instructions
Learn more about Verification apps and signing in process.
Setting up your own security image confirms that you are using the legitimate sign-in page for the University.
If you believe your account has been accessed by someone else, change your password immediately.
To change or reset your FAN password, go to Reset Password and follow the steps below:
Your FAN will become inactive at close of business on your last day of employment at the University as defined in the University’s HR system.
University email is a business record and has to be retained indefinitely to meet State Records’ retention requirements.
It is therefore the responsibility of each staff member to ensure that any personal email contacts are advised of an alternate email account as email sent to the University will not be forwarded to an outside address.
Notification: Your supervisor will receive email notifications 40 and 20 days prior to your account de-activating.
If you take an extended period of leave immediately prior to leaving the University, your FAN will become inactive on your last day of active duty.
Please also refer to the IT Access Extension Guidelines for Staff.
The use of University IT services is governed by an Information Security Policy (PDF).
Acceptable Use of Technology Procedures (PDF) specifies your responsibilities for ensuring fair and secure use of resources in compliance with Australian law.
The University reserves the right to grant, limit or withdraw access to some or all of its IT services either temporarily or permanently. By activating your FAN you will be agreeing to be bound by the Acceptable Use of IT procedures.
To further protect your account ensure you never disclose your password to others, avoid writing your password down and if you suspect someone else has accessed your account, change your password immediately and report it to the IDS Service Desk.
The Broadcasting Services Amendment (Online Services) Act 1999, states that "online accounts are not provided to children without the permission of a parent or responsible adult" and defines children as being under 18 years of age.
To ensure compliance with this Act, the University needs to restrict general Internet access for students who are not yet 18 years of age.
Such restrictions may be lifted with the consent of a parent or a responsible adult. A consent form (PDF) is available and a signed copy may be lodged with the Library.
The University provides staff, students, and people who have a formal association with the University access to University IT services to enable them to undertake their job/role. For staff and non-students with a formal association, access is granted when their record is created on the HR System and revoked on the last day as recorded in the HR System.
Extension of this access beyond termination date is not to be expected as most staff and non-student users have access to sensitive and proprietary University information and related systems. Granting access outside of a formal arrangement presents a number of risks to the University including the misuse of University information that contravenes the Acceptable Use of Technology Procedures (PDF).
The objective of this procedure is to define the process for authorising access to IT services either prior to or after the end of a formal association.
University access for staff or non-student users will only be granted prior to or after the end of a formal association if the following circumstances apply:
Once the above criteria have been met, access will be extended by an authorised HR support person who is responsible for creating/updating the record. The following rules apply when granted an extension:
Requests for University access via an existing Flinders Authentication Name (FAN) must be made in writing to the Director, People and Culture and access is only permitted after a requestor obtains approval from the correct authority (as defined below). All requests must include the following information:
Opening hours: 8am to 5.30pm, Monday to Friday, excluding public holidays
After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.
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