Multi-factor authentication

Strengthen your FAN account security with MFA

Multi-Factor Authentication (MFA) is a response to the threat of cyber-crime to educational institutions. Without protection, sophisticated methods can be used by criminals to steal confidential data and intellectual property and personal details. MFA ensures that our accounts are protected with multiple layers of security.

The implementation MFA has been endorsed by the University Executives and is not optional. The implementation is covered under the Acceptable Use of Technology Procedures. You will be required to authenticate when you log into applications that store sensitive information.

MFA Guides

How to set up MFA on your smartphone (recommended)

How to set up MFA for mobile devices

Follow the steps below to set up your device for MFA. This process requires a smartphone and a computer. If you don't have a smartphone, refer to the FAQs section, "I don't have a smartphone. How can I activate MFA?".

This process requires a smartphone and a laptop or PC to complete. Ensure that you have access to the internet as well.

Step 1

Click on the button below and select 'Okta Verify'

Set up MFA (click on your computer)

Once the MFA options appear, click the Setup button under Okta Verify.

Step 2

Install Okta Verify on your smartphone

For iOS

To install Okta Verify on your iPhone or iPad, open the App Store on your mobile device and search for Okta Verify.

If you are using an older iOS device, Okta Verify may not work. Please set up MFA with Google Authenticator.

If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'

For Android

To install Okta Verify on your Android phone, open the Google Play Store app on your device and search for Okta Verify.

If you are using an older Android device, Okta Verify may not work. Please set up MFA with Google Authenticator.

If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'

Step 3

Select your smartphone type

Select your smartphone type and click Next. A QR code will appear on your computer screen.

Step 4

Scan the QR code with your smartphone

Open Okta Verify on your smartphone.

Tap Add Account and choose Organisation. Tap Scan the QR code and scan the QR code shown on your computer screen. Click Done to complete the setup process.

You will receive a notification to confirm that MFA device is registered.

Step 5

Test MFA

Once you have set up your device, you can test MFA to see how it works.

Test MFA

FAQs

Location	Action
On campus	Once per device/browser
Off campus	Once per device/browser, each week
Overseas	Once per new country

I forgot my phone today and I don't use a YubiKey. What do I need to do to sign into my account?

Unless you’re using a new device or browser, you shouldn’t need your MFA app/device when logging in on-campus. If for some reason you do, please contact the IDS Service Desk and they can assist you in logging in.

I am planning to travel to overseas. What do I need to know?

You will need Internet access on your smartphone to use MFA overseas. If this is not possible, you will need to register for a Yubikey MFA option (See above).

What should I do when I get a new phone or phone number?

If you are only changing your SIM card, mobile provider or phone number, you can continue to use the Okta Verify app on the same device.
If you are changing to a new device, you will need to transfer Multi-factor authentication (MFA) from your old device to the new device. Also refer to ‘How do I transfer Multi-factor authentication to a new device?’ in FAQs.

How do I transfer Multi-factor authentication to a new device?

You can transfer Multi-factor authentication (MFA) from your old device to a new device from the Settings menu in your Okta dashboard. Follow the steps below:

Step 1: First, install Okta Verify on your new device.
Step 2: On your computer, go to Okta dashboard and go to the ‘Settings’ menu under your name. Click on ‘Edit Profile’ and enter your password. (You will be asked to verify your login.)
Step 3: Under the ‘Extra Verification’ section, click on ‘Reset’ next to ‘Okta Verify Mobile App’ if you are using Okta Verify. It will ask you if you want to revoke your existing Okta Verify token and reconfigure. Click ‘Yes’ to continue. (MFA authentication required to continue.)
Step 4: Click on ‘Set up’ next to ‘Okta Verify Mobile App’. Select your device type and click ‘Next’.
Step 5: Open Okta Verify on your new device and tap on ‘Add Account’.
Step 6: Scan the QR code shown on your computer with your phone. Once it shows a green tick icon on the QR code image, your enrollment is complete. Click on ‘Done’ and close the set-up window.

I lost my phone. What should I do?

Contact the Service Desk. They will be able to help you log into your account

I can’t find the Okta Verify app in my app store. What do I do?

This may be due to the version of your phone or your location. If you’re using an iPhone 5 or older. Alternatively, search for ‘Google Authenticator’ which is also a Multi-factor authentication app.

Can I use Okta Verify on more than one device?

No. You can only enrol one device at a time for Okta Verify.

Can I opt out of MFA?

No. For security purposes, MFA is mandatory and you are not able to opt-out

I have accidentally deleted the Okta Verify app from my phone. What should I do?

Call the Service Desk. They will be able to help you reset and re-register MFA.

YubiKey FAQs

View the YubiKey FAQs to find out all about YubiKeys and their use at Flinders University

How do I set up my YubiKey?

View the YubiKey user guide here to setup your YubiKey

Support for digital and IT services

Opening hours: 8am to 6pm, Monday to Friday, excluding public holidays

After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.