Information and Digital Services (IDS)

What we do

Information and Digital Services (IDS) provides information and digital technology services and support to the Flinders University staff and student community.

Services

Our core services include:

IT support services (IDS Service Desk)
Audio visual, simulation and event services
Management information and data analytics services
Cloud, network infrastructure and telephony services
Enterprise platform and application management
Information security and identity access management services
High Performance Computing (HPC) and research data storage

Quick links

Alerts and outages

IDS news

Contact details

IDS Service Desk

8am to 6pm, Monday to Friday
excluding public holidays

Call 8201 2345

Log a support request

Leadership

Shane Jennings

(Acting) Chief Information Officer

Digital services

Looking for help or information about an IT systems or digital service? You can find more information on our digital services page.

Go to digital services

Our Teams

IDS Project Management & Delivery

IDS contains three IDS Project Management & Delivery groups that are dedicated to understanding our customers’ needs and ensuring that projects are delivered consistently. The domain-specific groups each service a different part of the University (Education, Research and Portfolios) and exist to partner with the staff across the University and deliver a program of technology-enabled change projects.

Leadership

Jayshween Kumar

Associate Director, IDS Project Management & Delivery

IDS Service Delivery

The IDS Service Delivery group is responsible for leading and directing technology-driven service delivery, including asset management, IT incident management, IT business partnering, audio-visual services, service desk support and assistance with technology problems across the University.

Leadership

David Dickinson
Associate Director, IDS Service Delivery

Information Security & Identity Management

The Information Security & Identity Management group looks after the security and privacy of University systems and staff and student data. The teams proactively monitors and protects Flinders IT systems from external threats to ensure they remain available for our customers to use at all times.

To get in touch with the Information Security and Identity Access Management teams please contact us via the email addresses listed below. To report a security incident or for an urgent response, please contact the IDS Service Desk on (08) 8201 2345.

Learn more about Information Security at Flinders

Contact Information Security team

ictsecurity@flinders.edu.au

Contact the Identity Services team

iamteam@flinders.edu.au

Leadership

Tristan Bibbo
Chief Information Security Officer

IDS Platform Management & Development

The IDS Platform Management & Development group consists of six domain focussed platform support teams. Teams are responsible for effective support, management and ongoing development of University systems. The six platform support teams are: Education Success, People & Finance Success, Research Success, Service & Marketing Success, Data Success and AI, Collaboration & Integration Success.

Leadership

Chris Hutton
Associate Director, IDS Digital Platforms

Support for digital and IT services

Opening hours: 8am to 6pm, Monday to Friday, excluding public holidays

After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.