Support and training

Canvas has been available for teaching and learning from January 2024.

There are lots of training and support to get you ‘Canvas ready’ and we are keen to collaborate with staff and students to help inform what this change looks like.

If you would like to explore what Canvas has to offer, check out the below.

Support

To assist with a smooth migration there is a range of support available to staff.

Support Centre

Our new support centre has 1000 guides that give you contextual help on how to use Canvas. Marking an assignment? Open the support centre and you’ll see an article on how to add annotations and use rubrics. Creating a quiz? You’ll see articles on building your quiz and the different question types available.

To access the support centre, click on the question mark in the bottom right corner of Canvas.

24/7 support

Get 24/7 phone, chat, and email support from inside the support centre.

💬 Live Chat with Canvas Support Chat with Canvas Support (Staff)
📞 Canvas Support Hotline +61 1800 172 791
🔍 Find over 1000 user guides in the Support Centre

Videos

Canvas Demo | 45 Minutes

2 Minute Overview video of Canvas Studio

Canvas Studio | 2 Minute Overview

Training

For a list of all training dates and information sessions go to iEnrol to book-in.

The FLO checklist

Readiness and Topic evaluation builds upon the previous version (The Canvas readiness checklist) and focuses on combining both curriculum and learning design elements to enhance topics to be fully functional for every learner.

The purpose of this new version supports you in enhancing the quality of topics which extends beyond synchronous topic content to promote ongoing independent learning.