Support and training

Canvas has been available for teaching and learning from January 2023 and we are managing a staged roll-out.

Our project team will keep you informed along the way and will be available to provide support as we make the transition to our new platform throughout 2023.

There are lots of training and support to get you ‘Canvas ready’ and we are keen to collaborate with staff and students to help inform what this change looks like.

If you would like to explore what Canvas has to offer, check out the below.

Support

To assist with a smooth migration there is a range of support available to staff.

Support Centre

Our new support centre has 1000 guides that give you contextual help on how to use Canvas. Marking an assignment? Open the support centre and you’ll see an article on how to add annotations and use rubrics. Creating a quiz? You’ll see articles on building your quiz and the different question types available.

To access the support centre, click on the question mark in the bottom right corner of Canvas.

24/7 support

Get 24/7 phone, chat, and email support from inside the support centre.

💬 Live Chat with Canvas Support Chat with Canvas Support (Staff)
📞 Canvas Support Hotline +61 1800 172 791
🔍 Find over 1000 user guides in the Support Centre

Videos

Canvas Demo | 45 Minutes

2 Minute Overview video of Canvas Studio

Canvas Studio | 2 Minute Overview

Training

For a list of all training dates and information sessions go to iEnrol - canvas to book-in.

As part of our staged roll-out of the Canvas platform there will be a lot of training and support to get you ‘Canvas ready’. Once your topic is ready to transition, you’ll be invited to a series of Canvas workshops, read on to learn more about what to expect. You can book in Face-to-Face workshops and there is now also a canvas course which is a self-paced in Canvas of the following three workshops.

Canvas: Welcome

This is a hands-on workshop that will get you oriented within Canvas, and get you started on building your Canvas sandpit site or topic.

Canvas: Enhancing Quality

The focus of the Enhancing Quality workshop is to facilitate the uplift of topic content in Canvas to meet the enhancing quality in pedagogy alongside technology brief (the ‘4 big things’) plus the Digital Learning Guidelines.

Canvas: Ready to go live

This is a hands-on workshop that will help you to finish building your Canvas site or topic, so it is ready to publish. It will cover any tools that were not covered in the ‘Canvas: Welcome’ workshop.
- This workshop steps through a key resource: