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Desk phones

Desk phones

Headsets & Accessories

Frequently asked questions

Voicemail

Self support portal

Desk phones

Video phone

The Cisco 9971 video phone is the primary desk phone currently available across Flinders campuses. 

Headsets & Accessories

The below headsets are recommended and supported by IDS. 

Jabra Evolve2 30 headset

(Model: Jabra Evolve2 30 SE USB-C, UC Stereo/Mono)

This headset is compatible with the Cisco 9971 desk phone (with USB-A to USB-C dongle) or with a PC to use with WebEx and MS Teams

Features:

  • Light weight headset available in dual or single ear styles
  • Busy light on headset indicates when on a call
  • Enables handsfree operation whilst on a call at your desk
  • USB – C connection for cross device use.

These can be purchased from JBCommerical or COS using Flinders account code or purchasing card. 

Jabra Evolve2 50 headset

(Model: Jabra Evolve2 50 - USB-C UC Stereo/Mono)

This headset is compatible with the Cisco 9971 desk phone (with USB-A to USB-C dongle or Bluetooth) and PC to use with WebEx and MS Teams.

  • Light weight headset available in dual or single ear styles
  • Bluetooth functionality for Dual Device connectivity (PC and Mobile)
  • Active Noice Cancelling (ANC) to suit noisy open office workspace
  • Busy light on headset indicates when on a call
  • Enables handsfree operation whilst on a call at your desk
  • USB – C connection for cross device use.

These can be purchased from JBCommerical or COS using Flinders account code or purchasing card. 

The below headsets are recommended and supported by IDS. 

Jabra Evolve 65 UC stereo bluetooth headset    

(Model: Jabra Evolve 65 SE - UC Stereo/Mono with Charging Stand)

This headset has bluetooth connect ability with Cisco 9971 desk phone and supplied bluetooth USB dongle to allow connection with PC to use with Webex or MS Teams.

  • Ability to move away from the desk when on a call (no wire) up to 30m (using dongle)
  • Ability to answer a call away from the desk (Cisco phone or WebEx/MS Teams)
  • Dual connectivity with both phone and PC
  • Busy light on headset indicates when on a call 
  • Available with charging dock

These can be purchased from JBCommerical or COS using Flinders account code or purchasing card. 

Jabra Evolve2 65 UC stereo bluetooth headset

(Model: Jabra Evolve2 65 - USB-C UC Stereo/Mono with Charging Stand – Black)

This headset has bluetooth connect ability with Cisco 9971 desk phone and supplied bluetooth USB dongle to allow connection with PC to use with Webex or MS Teams.

  • Ability to move away from the desk when on a call (no wire) up to 30m (using dongle)
  • Ability to answer a call away from the desk (Cisco phone or WebEx/MS Teams)
  • Dual connectivity with both phone and PC
  • Busy light on headset indicates when on a call 
  • Available with charging dock
  • USB – C connection for cross device use. 

These can be purchased from JBCommerical or COS using Flinders account code or purchasing card. 

Jabra Evolve2 75 UC stereo bluetooth headset    

(Model: Jabra Evolve2 75 - USB-C UC with Charging Stand – Black)

This headset has bluetooth connect ability with Cisco 9971 desk phone and supplied bluetooth USB dongle to allow connection with PC to use with Webex or MS Teams.

Features:

  • Ability to move away from the desk when on a call (no wire) up to 30m
  • Ability to answer a call away from the desk (Cisco phone or WebEx/MS Teams)
  • Dual connectivity with both phone and PC
  • Active Noice Cancelling (ANC) to suit noisy open office workspace
  • Busy light on headset indicates when on a call 
  • Available with charging dock

These can be purchased from JBCommerical or COS using Flinders account code or purchasing card. 

Expansion module for a 9971 phone

For use with the 9971 Cisco IP Telephone Handsets.

Features:

  • Provides two screens (pages) of 18 buttons for a total of 36 buttons that can be used for additional programmable buttons for monitors or speed dials.

Cost:

  • $266 (includes installation)

Self support portal

My-Phone is a self-service portal giving you the knowledge and access to tailor your phone to your needs. When prompted for a username and password, enter your University FAN and password.

From the portal you are able to:

  • set up speed dial
  • set up call forwarding
  • set up voicemail nofications
  • set up personal contacts
  • make changes to your settings assocated with your availability such as Do Not Disturb.
  • reset your phone PIN.

Self service portal

Quick reference guide

Voicemail

There are multiple ways in which you can access your Flinders University voicemail. 

Refer to the quick reference guide for instructions on:

  • how to set up voicemail on your Cisco 9971 phone
  • how to access your mailbox from another extension
  • how to access your mailbox from external locations
  • how to record and setup your "out of office greeting" on your phone
  • how to change your security code.

Voicemail to email (Single Inbox)

If voicemail to email is enabled, when someone leaves a voicemail on your telephone, the voicemail will also be delivered automatically to your inbox as an email. Attached to the email will be an audio file of the recorded voicemail. When you delete the email, the voicemail will be automatically deleted from your telephone as well. If you would like voicemail to email activated, please log a request with the IDS ServiceDesk.

Frequently asked questions

The greeting needs to have the language set to AU English. You'll need to rerecord it, using this process:

  1. Dial 18999 or press the envelope
  2. Enter your  PIN
  3. Press 4 for setup
  4. Press 1 to change greeting
  5. Press 2 for Australian English
  6. Press 1 to record
  7. Press * or hang up to exit

Once a staff member has a device profile created they will be able to log into any 9971 Cisco phone and change any phone to their allocated number with all phone details.

Option 1:

  • On the main touch screen press the Extension Mobility login button at the bottom left of the main screen.
  • In the UserID field enter your FAN you will need to use the keypad to enter this pressing the numbers multiple times to obtain the corresponding letter.
  • In the PIN field enter 12345 on first login, your will be prompted to change this on first login and you can choose a PIN that you will easily remember use your new PIN for any future logins.
  • Press Submit and the screen will show login successful and then change to the new user profile.

Option 2:

  • Press the Cog button on your Cisco 9971 phone located top left of the lower button pad of the phone.
  • Touch on the main phone screen in the extension mobility box.
  • In the UserID field enter your FAN you will need to use the keypad to enter this pressing the numbers multiple times to obtain the corresponding letter shown below.
  • In the PIN field enter 12345 on first login, your will be prompted to change this on first login and you can choose a PIN that you will easily remember use your new PIN for any future logins.
  • Press Submit and the screen will show login successful and then change to the new user profile.

Before you move to another you phone you will need to log out of your current phone.

  • Press the cog button on your Cisco 9971 phone located top left of the lower button pad of the phone.
  • On the screen, press Extension Mobility Logout and then Open.
  • You need to confirm the logout. Press "Yes".

Support for digital and IT services

Opening hours: 8am to 6pm, Monday to Friday, excluding public holidays

After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.

I need help...

Call 8201 2345

Log a support request

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CRICOS Provider: 00114A      TEQSA Provider ID: PRV12097      TEQSA category: Australian University

Last Updated: 13 Nov 2025