Has your overseas travel has been cancelled due to the coronavirus outbreak?
As per the Deputy Vice-Chancellor (Students) 10 March 2020 email, previously approved non-essential international travel has been cancelled until further notice due to concerns about the spread of the coronavirus.
If your travel has been cancelled and you have already incurred expenses with regard to booking flights, conference fees, accommodation, etc, you will need to start preparing claims to recover those monies*.
Due to the fact that COVID-19 is now a ‘known’ issue, it is possible that not all travel insurance claims will be paid regardless of the date of booking. Nevertheless, the University’s travel insurer will assess each claim on its own merits and in accordance with the terms, conditions, exclusions and limits of the policy.
In the first instance, contact your travel agent, the airline(s), accommodation, conference organisers, etc to ask for a credit/postponement/refund. Keep all correspondence for your claim, including evidence that credits/postponements/refunds have been refused, if applicable.
Make sure you also keep the receipts for the expenses you have incurred, as well as your FlindersPro travel approval.
If you have been unable to recoup all expenses, collate all receipts, correspondence, etc ready to proceed with your claim. Preferably save them as PDF documents or a single PDF document.
Lodge a claim on the University’s travel insurer’s online portal. Instructions for this are available here. If you are unable to use the online portal, there is a travel insurance claim form available under the heading ‘How to make a claim’.
When you have been advised by the travel insurer of the status of your claim (settled or declined), please send the notification to Risk and Assurance Services on firstname.lastname@example.org.
*Please note that private travel expenses outside of the dates on your FlindersPro travel approval email are not to be included unless you have purchased additional travel insurance via the University’s broker. If you have purchased private travel insurance from another provider for your private travel, you will need to claim from that provider.