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Compass Program

Colleges and services Information & Digital Services (IDS) Digital Student and Teaching Services (DSTS) Compass Program

Compass Program

In partnership with students, Compass aims to streamline and improve the ways that students find, access and engage with the university community and support services at Flinders, improving their student experience and supporting their success.

About Compass 

FAQ's 

Student Portal 

Sponsor message 

Latest news 

Contact the team 

compass.jpg

About the Compass Program

Program name

Compass (aka Student Portal) Program

Participants from the Flinders University, Student View Group were invited to enter the 'Name this project' competition. All nominations for a project name were voted on by the group with 'Compass' securing the most votes and becoming the winner.

"Compass - as we are providing guidance and direction to develop and transform the student experience at Flinders. Also ties in with Matthew Flinders’ role as a navigator and cartographer; where we are a reference point, mapping and planning our voyage together as to how this may be achieved" - Tom, Student View group member.

Vision

In partnership with students, Compass aims to streamline and improve the way students discover and use support services at Flinders, improving their student experience, enhancing their sense of belonging to the University community and supporting their success.

Purpose

The purpose of the Compass Program is to:

  • Personalise the student experience by putting students in touch with the right services and support, at the right time.
  • Enable student success (as defined by students).
  • Improve the student experience at Flinders.
  • Provide a single source of truth for student support and services.
  • Simplify student access to support and services.
  • Opportunity to reduce wasted time and money on things student don't care about, need or see as a priority. "It may not be just about the portal, digital channels are not always the answer".
  • Demonstrate our commitment to being student centred, giving students a voice for this project and others at Flinders.
  • Improved sense of belonging and social wellbeing.
  • Reduce the perception the University is not listening or don't care about the student voice.
Particulars

The aim of Compass is to improve the student experience at Flinders while allowing students to influence how Flinders responds to their needs with regards to the following:

Visibility of support services

  • As a student I want to understand what University wellbeing and support services are available to me and how I can access them. 

Providing and actioning of feedback

  • As a student I want the opportunity to provide feedback to the University. 
  • As a student I want to understand what actions are taken as a result of my feedback. 

 Communication

  • As a student I want to receive timely information from the University that is relevant to me.
  • As a student I want the University to know who I am when communicating with me. 

 Sense of belonging

  • As a student I want to be able to meet other students and form relationships with my peers.

Success factors

In order for the Compass Program to be a success, a student centred approach is critical to ensure we deliver solutions which address the purpose of program. We will do this by ensuring:

  • Regular and authentic student consultation and feedback will be the drivers of change for this initiative.
  • Students feel supported, heard, represented and confident in finding and accessing relevant services when they need them.
  • Staff providing student services understand student needs and support requirements and provide adequate self-service channels to find them.
  • Staff understand student's need for timely, personalised and relevant information through streamlined and efficient channels (ie newsletter/ online blog or similar) which reduces the risk of missing important items. 
  • Enable University staff to support efficient triaging, tracking and reporting of student feedback.
  • Identify opportunities to tailor way-finding capability to be more Flinders University centric and helpful to our students.
People

The Compass Program will likely impact all current students and staff at Flinders and we will work closely with all university support service staff to support the success of this work.

Payoffs

Improve the student experience by:

  • Providing a platform for students to submit their feedback in a meaningful way that is open, transparent and referable.
  • Providing a personalised service to students within streamlined, meaningful communication via the channels students use.
  • Student experience will be transformed; they will feel more supported and able to succeed. The University reputation in relation to the student experience will be improved, resulting in reduction in attrition.  
  • Staff efficiency is improved by reducing the time spent on helping students navigate the complex service and support environment across a myriad of platforms. 

 Improvement to student experience will be measured by:

  • Using existing metrics to benchmark current student satisfaction levels. 
  • Student satisfaction surveys.
  • Student feedback through in person services such as Flinders Connect.
  • Feedback from other stakeholders who provide support to students.
  • Periodic 'pulse checks’ will be taken to re-measure student satisfaction after iterative deliverables.

Project sponsor

Prof. Clare Pollock - Deputy Vice-Chancellor (Students)

Acting product owner

Melissa Veal - Acting Manager Student Experience

Student Portal

The Compass Program team and Student Experience have been working with students across the University to co-create a new Student Portal. The portal will improve the way students find and engage with Flinders University systems, support and services online, to improve their sense of belonging and to help them achieve success at Flinders.

An innovative and highly personalised Student Portal is currently being designed in consultation with students and will be delivered incrementally throughout 2020.

Why we need a Student Portal

The project team consulted widely with our student community and discovered that:

  • students are confused about where to go for information
  • students can’t find what they are looking for, when they need it
  • information is duplicated across multiple websites and systems and is confusing
  • communications are often not targeted resulting in students receiving too many emails and potentially missing important announcements
  • there is a general lack of awareness of campus social clubs, events and activities.

Key highlights

  • A fresh newly designed student-centric portal that is intuitive and makes it easy for students to find and engage with university systems, support and services
  • Filters to allow tailoring of content such as key dates, news or events, to suit all of our various student cohorts and their needs (such as by college, international/ domestic student, online student specific, etc)
  • A log-in function will enable students to see their timetable, topic information and grades, assignment reminders, library and fee alerts, self-support tools and other great features all in one place on their personalised dashboard
  • A modern, seamless and navigable online experience that makes sense of a complex myriad of university systems
  • Deep linking from the student dashboard to other systems, e.g. FLO
  • Consolidation of content to the Student Portal (allowing other sites to be decommissioned including MyFlinders and Orientation)
  • Mobile friendly design.

Benefits

  • Increased visibility of support and services.
  • Central and personalised dashboard of relevant information to students’ study.
  • Consistent online experience.
  • Fewer websites to navigate.
  • Engaging and intuitive design.
  • Reduction of duplication across websites.
  • Relevant and specific information for various student cohorts.
  • Increased awareness of social opportunities.
  • Potential reduction in student sanctions due to reminders (fees, etc) being enabled and subsequent reduction of staff effort, allowing focus on higher value work.

Sponsor message

 

The Compass Program is a student centred program, run by Digital Student and Teaching Services in collaboration with Student Experience, which aims to simplify the way students find out about and access support and services available at Flinders.

In partnership with students, Compass aims to streamline and improve the ways that students find, access and engage with the university community and support services at Flinders, improving their student experience and supporting their success.

It will create a digital place where administrative, learning and wellbeing support needs can be viewed and accessed in a way that meets students needs. Compass will work with students to co-create and help transform the student experience at Flinders (on-campus and online).

clare_profile.png

 

Prof. Clare Pollock
Deputy Vice Chancellor (Students)

Latest news

Latest news

Frequently asked questions

What is Compass?

The Compass Program is a student centred program, run by Digital Student and Teaching Services in collaboration with Student Experience, which aims to simplify the way students find out about and access support and services available at Flinders.

Why is it called Compass?

Participants from the Flinders University, Student View Group were invited to enter the 'Name this project' competition. All nominations for a project name were voted on by the group with 'Compass' securing the most votes and becoming the winner.

"Compass- as we are providing guidance and direction to develop and transform the student experience at Flinders. Also ties in with Matthew Flinders’ role as a navigator and cartographer; where we are a reference point, mapping and planning our voyage together as to how this may be achieved"- Tom, Student View Group Member.

What is being delivered?

Compass aims to simplify the way students find and access support and services at Flinders in a way that allow students to influence how the University responds to their needs and can be summarised into 4 key themes. Visit the blog for the most up-to-date information.

  • Visibility of support services

    • As a student I want to understand what University wellbeing and support services are available to me and how I can access them.
  • Providing and actioning of feedback

    • As a student I want the opportunity to provide feedback to the University.
    • As a student I want to understand what actions are taken as a result of my feedback.
  • Communication

    • As a student I want to receive timely information from the University that is relevant to me.
    • As a student I want the University to know who I am when communicating with me.
  • Sense of belonging

    • As a student I want to be able to meet other students and form relationships with my peers.
       
What happens between then and now?

Using the prioritised list of work from our Student View group, the Compass Program will engage with key student support service areas at Flinders to identify some short-term and long-term actions. This work will be actions in a series of ‘Releases’ throughout 2019/2020. More information will be provide to students as the scope of each of these 'Releases' are confirmed.

How do decisions get made?

After the list of work has been prioritised by the Student View reference group, it is then endorsed by the Compass Program Board and then approved by the Digital Student and Teaching Services Governance Group (Chaired by Prof. Clare Pollock, Deputy Vice Chancellor Students).

How does work get prioritised?

Work on the Compass Program is prioritised by students using the Student View group (made up of approx. 30 student representatives).

Can I be involved?

Yes, contact the Compass Program team and we can have a chat about how you would like to be involved.

Contact us

To contribute an idea, register to attend a session or for any other information, contact the Compass team.

student.experience@flinders.edu.au

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Last Updated: 01 Sep 2020
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